Academic Success Advisor - Tenders Global

Academic Success Advisor

Arizona State University


Campus: Tempe

Academic Success Advisor

Job Description

The College of Liberal Arts and Sciences Dean’s Office is seeking an enthusiastic Academic Success Advisor to join our team in the Armstrong Hall Student Services Hub. The Armstrong Hall Student Services Hub provides first-year and new transfer student academic advising, programs to enhance student engagement, and career readiness services in one centralized location.

Under the supervision of a Director of Academic Services, the Academic Success Advisor is primarily responsible for developing relationships with a cohort of first-year students. The Academic Success Advisor supports student success efforts for their assigned cohort of first-year students utilizing a range of in-person and virtual methods including individual advising meetings (in-person, phone, and zoom), email, and first-year seminar course instruction. Other responsibilities include conducting initial advising for incoming first-year and transfer students.

Job Family

Advising & Admissions

Department Name

CLAS Office of Student & Acad



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$46,000 per year

Close Date


Essential Duties

  • Provide personalized, intentional, and holistic advising support to new and first-year students to ensure successful transition to ASU and ongoing success as a student.
  • Teach multiple sections of a first-year student success course and provide associated academic advising support to those students.
  • Provide guidance and advice to students related to degree progression and completion, including but not limited to: exploring other majors, minors and certificates, extracurricular activities, study abroad programs, research, and internships.
  • Connect students with appropriate resources including, but not limited to: tutoring, coaching, counseling, and career services.
  • Work collaboratively with academic units and university offices services to provide individualized and timely student support and follow-up.
  • Identify challenges facing students, and offer appropriate support, and outreach to students who are experiencing challenges in multiple facets of their university experience.
  • Monitor first-year student academic progress through a variety of reporting tools including eAdvisor, DARS, and Salesforce.
  • Provide initial welcome and course registration support for new transfer students.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Master’s Degree completed or in progress.
  • Experience teaching coursework or leading workshops for students in an educational environment.
  • Experience demonstrating sensitivity to needs of a diverse student population.
  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
  • Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.
  • Experience in the use of internet-based research tools, Google Suite, and Microsoft Office computer applications.
  • Experience using student information systems such as PeopleSoft, Salesforce, and DARS.
  • Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods.
  • Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, faculty and other interested parties.
  • Experience in working effectively in an environment subject to quickly changing priorities.
  • Evidence of effective communication skills.
  • Experience in interpreting student needs and determining when referral to other University resources is appropriate.
  • Demonstrated knowledge of ASU academic structure and organization.
  • Demonstrated knowledge of academic programs, colleges, and departments university-wide.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
  • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
  • Required to stand for varying lengths of time and walk moderate distances to perform work.
  • Frequent bending, reaching, pushing, pulling, and lifting up to 25 pounds.
  • Regular activities require ability to quickly change priorities, which may include resolving conflicts, coping with moderate stress levels, along with the requirements to complete tasks within set time constraints and frequently changing priorities.
  • Clearly communicate to perform essential functions.
  • Requires some attendance at evening and weekend events.

Flexible work option:

Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement

The College of Liberal Arts and Sciences (The College) is the largest college at ASU and is organized in a divisional structure comprised of Humanities, Natural Sciences, and Social Sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. This position provides an opportunity to exercise initiative, work with very diverse populations and enhance leadership skills.
The College offers the greatest choice and diversity of studies of any school at Arizona State University, the largest public university in the United States. In addition to top academic programs, award-winning faculty, and state-of-the-art lab and research facilities, The College offers unique opportunities to explore a vast spectrum of academic disciplines – from science and math to languages and philosophy – that few other colleges and universities can provide. The College has 90+ undergraduate majors and 140+ graduate degrees housed in 23 interdisciplinary schools and departments. The College is redefining liberal arts and sciences education for the 21st century.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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