Academic Success Advisor - Tenders Global

Academic Success Advisor

University of Massachusetts Boston

General Summary: 

The mission of the Pathways and Multilingual Programs is to provide a culturally sustaining curriculum through
high-quality instruction and individualized tutoring support, both in and out of the classroom. Our program is
built on a commitment to racial equity, inclusiveness, and multilingualism. We strive to build community
and foster students’ sense of belonging through a cohort model as well as extracurricular activities. Most
importantly, we center our work on listening to our students’ narratives to gain holistic knowledge about who
they are and to support their progress across their time at UMass Boston.
The Academic Success Advisor works with targeted student populations included but not limited to the Pre-
collegiate English Language Program (ELP), and the Direction for Student Potential (DSP) Program, Early
College as well as undocumented/DACA students. Using asset-based educational, cultural, and linguistic
frameworks, the Academic Success Advisor provides support to the students from their initial transition to
college through graduation. The Academic Success Advisor will ensure high-quality, comprehensive advising
sessions through educational approaches that promote equity, transformational practice, and academic literacies
to guarantee the successful retention of the students we serve. Responsibilities of the position include, but are
not limited to, working with a caseload of approximately 100-150 students to assist them in navigating
academic and non-academic issues as well as connecting them to other appropriate resources and services on

Examples of Duties: 

Teach 1-2 courses/semester (including summer) in Pre-Collegiate English Language and DSP.
Create and implement engaging, student-centered workshops and programs to enhance the knowledge
that will help students navigate academic requirements such as: Financial literacy, student success
strategies, federal, state, and institutional policies that directly impact undocumented/DACA students.
Advise a case load of 100-150 students (DSP, undocumented/DACA, Early College, and Pre-collegiate
English language) with fewer than 60 credits, individually and in groups.
Assist in developing and implementing programming to support undocumented/DACA students.
Analyze advisees’ degree audits to ensure academic progress.
Counsel and advocate for students experiencing academic or personal difficulties.
Maintain up-to-date notes and records of each student meeting, including those related to tracking
academic progress and outcomes using the advising case management tool.
Assist students with the application process to undergraduate programs, including providing letters of
Provide resources and referrals to various university services, such as the Ross Center for Disability
Services, Tutoring, Financial Aid, Counseling and Mental Health Services.
Work closely with the Department of Pre-collegiate Programs, to ensure Early College, Dual
Enrollment, undocumented/DACA and Pre-collegiate program participants who are enrolled in a UMass
Boston course have the necessary support to be academically successful.
Liaise between the student and the university, working with other departments and offices to ensure
student service functions are performed efficiently and consistently.
Data Analysis, Compliance, and Assessment
Analyze qualitative and quantitative student data related to persistence, retention, engagement,
satisfaction, and completion to make informed recommendations for new or modified programs and
Analyze institutional and federal policy changes to determine impact on first-generation, low-income,
undocumented students, and students with disabilities, and develop strategies designed to assist them.
Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, university
and departmental guidelines.
Participate in assessment efforts, including the development of progress benchmarks.
Student Recruitment and Program Representation
Present in-person and virtually to prospective and admitted students during open house, welcome day,
orientation, and information sessions.
Interact with other members of the university community to promote Pathways and Multilingual
Represent the department on university committees, such as Advising Collaborative monthly meetings.
Deliver trainings, workshops, and lectures across campus regarding undocumented/DACA student
issues for effective retention and academic success of this student population.


Bachelor’s degree and at least 2-3 years in a higher education setting or similar setting involving
teaching, counseling and/or academic advising required; Master’s Degree in Counseling, Higher
Education or Human Development or a related field preferred.
Knowledge of trends and issues facing undocumented/DACA, low-income, first-generation college
Knowledge of federal and state policies and issues impacting undocumented/DACA students including
but not limited to AB540, DACA, TPS, etc.
Proven ability to work with diverse populations is required: experience working with multilingual, first-
generation, low-income, and undocumented/DACA students from a wide variety of cultural
Strong commitment to student success, multiculturalism, multilingualism, and equitable student
Strong knowledge base of effective advising and career coaching principles,
Excellent oral, written, and interpersonal skills and ability to work under pressure, in a team capacity
and independently.
Strong analytical, organizational, and problem-solving skills, with proven ability to manage and
manipulate data.
Experience using Microsoft Excel and the aptitude to learn in-house platform technologies, required;
experience with PeopleSoft software, preferred.
Ability to work occasional evenings and/or weekends required.
Experience speaking and writing in one or more languages other than English, preferred.


Application Instructions: 

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date. 

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting.  All other candidates will be considered after that period. 

Salary Ranges for the appropriate Pay Grade can be found at the following link: 

Grade: 30              

Salary Ranges

This is an exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons.

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