Clinical Affairs – YMA Patient Registration
University Job Title
Account Assistant 3
L34 – Local 34 (Yale Union Group)
Labor Grade C
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Outside of campus, within Connecticut
221 Whitney Ave
New Haven, CT 06511
Standard (M-F equal number of hours per day)
Searchable Job Family
Total # of hours to be worked:
Initiates and performs patient registration through established patient registration process and network communications flow. Performs the required functions to establish and maintain the patient’s financial status classification and update the informational databases with payer and account information necessary to ensure accurate and timely billing for medical services. Customer service position working with patients, providers, insurance carriers and others on a daily basis. Hours are 11am-7pm. This opportunity is currently remote (work from home) within CT. Candidates are encouraged to provide a cover letter.
1. Receives, classifies, and codes information. Reviews account records to ensure accuracy and completeness. Prepares and distributes billing statements. 2. Obtains and provides information related to accounts, procedures, and regulations. Establishes, maintains, and reconciles account records. 3. Reviews, logs, codes, and posts payments. Identifies and corrects errors. Totals and reconciles cash transactions daily. Monitors account records. Composes correspondence related to problem accounts. 4. Refers delinquent accounts to supervisor and collection agencies. Researches individual accounts. May summarize findings in brief reports. 5. Completes and processes forms. May present account information at legal proceedings. 6. Performs clerical functions incidental to account activity.
Required Education and Experience
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate’s degree; or an equivalent combination of experience and education.
Required Skill/Ability 1:
Demonstrated knowledge and ability using computerized database systems and Microsoft Office Suite (especially Word and Excel). Ability to learn and adapt to new software applications.
Required Skill/Ability 2:
Demonstrated working knowledge of the medical insurance processing/verification process.
Required Skill/Ability 3:
Proficiency in providing superior customer service, including the ability to handle heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner. Ability to handle challenging/complicated situations professionally.
Required Skill/Ability 4:
Demonstrated strong written and verbal communication skills. Team-oriented, flexible and ability to work with changing priorities and work flows. Ability to multi-task, problem-solve and prioritize. Good attention to detail.
Required Skill/Ability 5:
Demonstrated record of excellent attendance, punctuality and time management. Professional attire.
Preferred Education, Experience and Skills:
Ability to speak Spanish preferred. Knowledge of EPIC system.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.
COVID-19 Vaccine Requirement
Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
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