Advanced Aquatics Director

POSITION PURPOSE

The Advanced Team Director position is a high-profile leadership position that is responsible for helping the Branch Executive Director with the overall direction, coordination, operation, and success of the Branch. You will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.

You will provide daily support to a team of 50+ team members and offer ongoing leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding Department Leaders accountable (both direct and non-direct reports) to collective Greater Philadelphia YMCA expectations. You will also act as the Branch ambassador to provide each member a great experience.

LEADERSHIP EXPECTATIONS FOR ALL ADVANCED TEAM LEADERS

• Create a member centric culture that prioritizes the member experience and delivers on Branch goals.
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Meet or Exceed revenue and program enrollment goals.
• Personalize recognition and appreciation to reinforce critical member service behaviors and promote a positive team and member centric culture.
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.
• Understand business reporting and Member insights (surveys) to understand, troubleshoot and follow up on opportunity areas.
• Creates and sustains an environment that values all people for their unique talents. Takes an active role in promoting and leveraging practices that support diversity, inclusion, global engagement and cultural competence.
• Quickly respond to any negative member experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the Member.
• Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
• Plan, manage and follow-up on organizational and operational change.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Lead team to work in the same way and hold others accountable to this commitment.
• Work a schedule that aligns to member and business needs (this includes early morning shifts, evening and weekends).
• Build a close partnership with Branch Executive Director.

ESSENTIAL FUNCTIONS

• Provide leadership in the delivery of quality within the YMCA aquatic department.
• Ensure that all instructors are trained and provide programs that meet member needs and YMCA standards.
• Responsible for overall implementation of the Swim Team.
• Monitor all aquatic programs and staff for safety, quality and member service.
• Develop relationships with members and obtain regular feedback on programs.
• Provide program enhancements to ensure that member needs are being met in line with Association guidelines.
• Supervise staff and ensure appropriate staffing of pool and programs.
• Responsible for staff in-service training, feedback, and staff audits to ensure program quality.
• Ensure safety and cleanliness in the pool area, locker rooms and adjoining locations.
• Complete weekly maintenance checklist. Complete pool logs on a regular basis.
• Ensure that pool staffing is within YMCA standards before leaving the area or performing maintenance items.
• Conduct lifeguard and safety audits daily.
• Perform pool maintenance duties in accordance with OSHA Hazardous Materials Precautions.
• Hose down pool deck, put away all equipment.
• Perform water quality testing. Perform regular surveys of pool and filter room.
• Implement the Aquatic Budget.
• Serve as a member of the management team and Leader on Duty for the facility.
• Actively campaign for the Annual Campaign and work to develop donors and volunteers.
• Provide leadership to the Aquatics Quality Team.
• Provide excellent service to members and participants.
• Communicate all pool rules and ensure that you are accessible and identifiable.

ROLE SPECIFIC REQUIREMENTS

• Bachelor’s degree in related field
• 2+ years of experience with current ARC Lifeguard/Water Park, CPR for Professional Rescuer, First Aid, Administering Emergency Oxygen and YMCA Swim Lesson Instructor certification with 2 years of related experience.
• 2+ years experience in fitness, retail, recreation management or hospitality industries
• 2+ years experience managing 50+ team members
• 2+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
• Experience providing high-end member service and managing member concerns
• Pursue CPO and applicable certifications related to your location within 6 months.
• Ability to use water chemistry test kit.

PHYSICAL REQUIREMENTS

Ability to express or exchange ideas by means of spoken word to impart oral information and to convey detailed, spoken instructions to staff, members, children, and volunteers accurately, quickly, and loudly. Ability to perceive the nature of sounds by ear; ability to lift and carry 50-75 pounds; ability to maintain body equilibrium to prevent falling. Ability to move about on foot quickly; ability to stoop, kneel, crouch and crawl. Ability to sit or stand for long periods of time. Ability to judge distances and spatial relationships so as to see objects where they actually are and clearly see at 20 inches or less and 20 feet or more.

ENVIRONMENTAL CONDITIONS

Exposure to high levels of noise and various environmental conditions.

Acquire and maintain the following certifications:

• CPR/AED/O2/First Aid obtained through the American Red Cross (valid 2 years)
• Requisite OSHA online trainings (valid 1 year unless otherwise noted)
• Mandated Reporter Training (valid 5 years)
• Additional training and development specific to your role as reference in onboarding packet.

OUR CULTURE

At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission

OUR MISSION

CONNECTING PEOPLE TO HEALTHIER LIVES

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.