Assistant Director - Service Delivery - Tenders Global

Assistant Director – Service Delivery

Chemeketa Community College


This position provides strategic leadership to the Information Technology teams/individuals responsible for supporting classroom technology systems, computer labs, desktop systems, and the IT Help Desk. This position also sets and monitors high-quality service standards for customer-facing operations in Information Technology.

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, you will be required to attach the following electronic documents:

  • Unofficial Transcripts An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

Leadership and supervision

  • Provides strategic and tactical leadership for all IT operations related to the delivery of services to students and employees

  • Supervises, mentors, and evaluates a wide variety of information technology employees with varying specialties; manages employees working on project teams

  • Prioritizes and assigns enterprise-critical work based on business need, customer impact, and resource availability

  • Establishes methods and processes for providing high quality customer service

  • Acts as a technology resource for college committees and work groups

Classroom technology

  • Makes strategic decisions related to classroom technology based on industry standards, customer need, and future trends

  • Supervises teams to design, plan, implement and maintain classroom IT equipment

  • Manages teams to design, plan, implement, and maintain technology classrooms and networked audio/video control systems

Service desk management

  • Develops guidelines and procedures to maintain high quality service delivery

  • Ensures that customer expectations are met and that teams provide patient, knowledgeable, helpful, and applicable advice to customers in a welcoming and professional manner

  • Monitors communications and coaches employees to ensure the highest level of professionalism

  • Serves as a subject matter expert for complicated issues, guiding teams to resolution


  • Develops college standards for computer systems hardware and specifications for technology purchases

  • Establishes and enforces inventory standards that meet college requirements

  • Evaluates and approves requisitions for college computer hardware to ensure compatibility and consistency with standards and existing college equipment

Department responsibilities

  • Collaborates with other IT managers to achieve business goals and meet—or exceed—customer expectations

  • Provides leadership and strategic/tactical planning within the areas of responsibility

  • Assists with budget planning, execution, and oversight

  • Maintains high levels of technical expertise on technology systems and hardware within the areas of responsibility

  • Uses appropriate technology tools to accomplish job functions

  • Ensures security, confidentiality, accuracy, and reliability of the college’s data and property

Institutional Expectations

  • Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
  • Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
  • Embraces, understands and uses appropriate technology tools to accomplish job functions
  • Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications. If you are unsure whether you meet all of the qualifications listed below, we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this positionThe information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications

Associate degree in an information technology field


Four years of experience in an Information Technology profession


Two years in a leadership position*


Bachelor’s degree in an information technology field


Two years in an Information Technology profession


One year in a leadership position*


Any combination of education and experience sufficient to successfully perform the essential duties of the job as listed.

*Completion of the Chemeketa Employee Development Certification may substitute up to one year of supervisory experience.

Core Competencies

  • Experience supervising employees and providing leadership to teams

  • Excellent troubleshooting skills

  • Strong working knowledge of information technology customer service best practices

  • Ability to manage information technology projects, particularly those related to equipping and running classrooms and computer labs

  • Understanding of basic procurement processes and requirements

  • Experience with technology procurement (including hardware specifications, software volume licensing, and the use of government/education pricing agreements)

  • Bicultural/multicultural skills sufficient to select appropriate behaviors, values, and attitudes within different cultures during interactions with others

Preferred Qualifications

  • Ability to relay technical information to a non-technical audience

  • Experience managing computer systems in an academic setting

  • Ability to read and interpret floor plans and blueprints

  • Familiarity with education privacy practices and laws (FERPA)

  • Experience with Atlassian software (Jira, Confluence, Statuspage)

  • Bilingual English/Spanish



  • This is a 100%, 12-month exempt assignment of the D1 band and grade
  • This position has a 1-year probationary period
  • All positions at Chemeketa are required to be available for work onsite as requested by the college.
  • Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
  • This position may require the use of your personal vehicle for transportation between campus locations
  • Requires the provision of official transcripts upon hire
  • Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
  • Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. 
  • Providing false information will result in rejection of an application, employment offer or dismissal


Sedentary Work:   Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.


Applicants are eligible to use Veterans’ Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans’ Preference qualifications, visit


  • One of the following:
    • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
    • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
    • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
  • In addition to one of the above documents, Disabled Veterans must also submit one of the following:
    • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
    • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at 

*Please Note: As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. 

Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate’s demonstrated competencies as related to successful performance in the position.  


Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.


Chemeketa Community College prohibits unlawful discrimination based on the following:

Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws.

Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.399.2537, 4000 Lancaster Dr. NE, Salem OR 97305.  

Persons having questions or concerns about Title IX, which includes gender based discrimination, sexual harassment, sexual violence, interpersonal violence, and stalking, contact the Title IX coordinator at 503-584-7323, 4000 Lancaster Dr. NE, Salem, OR 97305, or Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600. To request this publication in an alternative format, please call 503.399.5192.

View or Apply
To help us track our recruitment effort, please indicate in your email – cover/motivation letter where ( you saw this job posting.

Job Location