Bilingual Spanish/English Immigrant Case Manager, Unaccompanied Children Program - Tenders Global

Bilingual Spanish/English Immigrant Case Manager, Unaccompanied Children Program

International Institute of New England

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 2,500 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Position Title: Bilingual Spanish/English Immigrant Support Coordinator

  • Department: Unaccompanied Children Program
  • Reports to: Regional Supervisor
  • Supervises: N/A
  • Status: Full-time; Non-Exempt
  • Job Location: Open to candidates living in Massachusetts; Connecticut; Rhode Island; Southern Maine; and Southern New Hampshire
  • Pay Range: $26.44/hr – $28.85/hr

Full-time employees will be eligible for all benefits including vacation, personal, sick days and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

The Bilingual Spanish/English Immigrant Support Coordinator is responsible for providing culturally and linguistically appropriate post release services to unaccompanied children program.

Duties and Responsibilities:

  • Develop individualized case plans for unaccompanied children, with particular attention to culture, language, and special circumstances.
  • Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
  • Assess the safety and appropriateness of the home placement on an ongoing basis using child welfare principles and social work best practices.
  • Conduct calls, interviews, and home visits, using child welfare principles and social work best practices.
  • Build a network of local pro bono legal resources and service providers including medical, educational, mental health, and trafficking victims assistance programs
  • Enroll unaccompanied children in services, facilitate access and remove barriers to those services, and track each child’s progress via an online database.
  • Maintain accurate and complete case files by updating database regularly, submitting reports, and managing physical case files.
  • Participate in regular training and communication sessions with on-site supervisor and off-site case work supervisor.
  • Perform all other duties assigned by supervisor.


  • Bachelor’s degree (BSW) or BA in education, counseling, psychology, sociology, or other behavioral health equivalent (Required)
  • Minimum of two years’ experience in case management, preferably working with, serving, and advocating on behalf of immigrant children and families (Required)
  • Fluency in Spanish and English is required; proficiency in additional languages a plus.
  • Demonstrated experience implementing child welfare programs and policies, evaluating child placements, conducting home study assessments and ensuring family preservation is preferred.
  • Extensive knowledge of the local resources available to immigrant communities.
  • Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
  • Must have a valid driver’s license, insurance, a clean driving record, and personal transportation; position requires frequent local and long distance travel with limited notice.
  • Dedication to the human rights of refugees, immigrants, asylum seekers and displaced people

Covid-19 Policy

Please be advised that IINE mandates that employees are vaccinated against COVID-19. Employees must be able to attest to or provide proof of vaccination as a condition of employment, subject to reasonable accommodation as required by law.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this

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