Business Analyst - Tenders Global

Business Analyst

World Intellectual Property Organization




The main role of the incumbent is to gather external and internal requirements, produce business specifications and follow through their implementation for the projects under the WIPO IP Portal Program portfolio, such as the Customer Experience Project and the Customer Relationship Management Project. The incumbent is expected to perform duties with a high degree of independence, initiative, and judgement.

Reporting Lines:

The incumbent works under the supervision of the WIPO IP Portal Senior Project Manager.

Duties and Responsibilities:

The incumbent will perform the following principal duties:

  • Analyze and document current business processes and user journeys, identifying and filling gaps in documentation where required.
  • Identify and propose business process-related improvements and optimizations with the aim to provide a converged customer experience and improved account management.
  • Gather detailed internal and external user requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
  • Perform work-flow analysis and optimization based on bottom-up analysis of existing business rules and transactions and propose enhancement solutions.
  • Liaise with business representatives, internal and external stakeholders and users to ensure validity of inputs to business analysis tasks and to validate the results of any proposed changes.
  • Develop and document clear and unambiguous business requirements for IT functionalities and process improvements, including impact analysis, functional specifications, user stories, acceptance criteria, use case diagrams, data and process flow diagrams, etc.
  • Actively collaborate with multiple WIPO IT teams to ensure business specifications are properly understood by all stakeholders and translated into effective solution designs.
  • Coordinate with the testing manager that internal and external user acceptance testing during iterative development cycles is effectively performed to ensure that products meet functional specifications and customer quality expectations.
  • Assist other members of the project team in the definition and implementation of suitable tools and techniques to ensure rapid delivery of the required software components.
  • Provide support for the preparation of periodic reports to management.
  • Perform other related duties as required.


Education Essential

  • First-level university degree in Management, Information Technology, Human Sciences or a related field.
  • Certification in Business Analysis or Business Process Modelling.

Education Desirable:

  • Advanced university degree in Management, Information Technology, or a related field.
  • Certification in CRM, MRP or ERP, software development, or data management.

Experience Essential:

  • At least six years of experience in business analysis, including extensive experience in Information Technology software application development projects, creation of requirements and acceptance criteria for Information Technology systems, business process and data workflow analysis, conducting user interviews and feedback sessions.
  • Experience in performing complex analysis and communicating the results to a varied group of stakeholders.
  • Experience in IT solution design process.
  • Experience with Agile.
  • Experience (Desirable)
  • Experience in customer data management, following best practices and policies.
  • Experience in Customer Experience, User Experience or Customer Relationship Management.
  • Experience in an international environment.

Language Essential:

  • Excellent knowledge of written and spoken English.
  • Knowledge of other UN languages (Arabic, Chinese, French, Russian or Spanish).





The incumbent works under the supervision of the WIPO IP Portal Senior Project Manager.

To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where ( you saw this job posting.

Job Location