CASE MANAGER - Tenders Global


A Safe Haven Foundation


  • Provide assistance to clients as designated in the individual service plan
  • Analyze information pertaining to individual service plans and clients progress
  • Ensure that case files and notes are always complete and audit ready
  • Audit client records regularly to ensure accuracy and completion
  • Maintain records and case files, including documentation such as individuals’ personal information, services provided, and relevant correspondence
  • Participate in the intake process for new clients using the AWARDS database system
  • Discharge clients according to company policies and procedures
  • Refer client to internal and external resources as needed to meet the objectives of their individual service plans
  • Assist with new hire orientation and training as needed
  • Resolve client conflicts independently without regularly seeking guidance from supervisor
  • Weekly meetings with clients to discuss policies and procedures and give general updates
  • Provide team member(s) with brief overview of what happened throughout the day
  • Effectively communicate any incidents and/or crisis information to supervisors immediately
  • Meet with program manager daily and submit a daily shift report that includes all tasks performs as well as any issues that arise during a shift
  • Develop and maintain relationships with clients and encourage them to maintain a positive attitude
  • Monitor clients’ progress to ensure that goals and objectives are met
  • May be asked to work late during busy periods to ensure completion of duties
  • Assist in data entry for computerized client tracking
  • Effectively write case notes, letters, reports, maintain documentation, and complete required forms
  • Completion of all Case Manager Trainee Skillsoft training courses, along with the following, “Understanding Anger,” “ Recognizing and Responding to Conflict,” “Communicating Assertively,” and “Conflict Resolution”

Other duties that may be assigned based on program and/or contract requirements:*

  • Conduct room checks to perform headcounts and ensure clients are following protocol
  • Conduct a weekly room sweep to check for contraband and any prohibited items
  • Escort clients throughout the facility when necessary
  • Utilize onsite laundry equipment to clean linen and any other laundry tasks assigned
  • Monitor clients during meal hours to make sure that seating is accurate
  • Participate in and help monitor residents during fire drills
  • Administer scheduled and/or random drug screening as needed
  • Conduct Bio-psycho social assessments on new residents and perform quarterly updates as needed

Knowledge, Skills, Abilities:*

  • Knowledge of principles and processes for providing client services
  • Ability to make sound judgment calls
  • Effectively communicate with staff and residents of the organization
  • Ability to communicate information and ideas in writing so others will understand
  • Ability to maintain a positive attitude during difficult and high stress times
  • Knowledgeable about community programs and resources for clients
  • Talk to others to convey information clearly and effectively
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to maintain composure in difficult and complex situations
  • Ability to perform duties with limited supervision
  • Ability to see clearly at 20 inches or less, and 20 feet or more
  • Ability to work in an environment with frequent periods of moderate to loud noise
  • Ability to stand and sit for long periods of time
  • Ability to use hands to finger, handle, or feel
  • Ability to lift up to 25 pounds


  • Bachelor’s degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Certificates/Licenses Required*

  • Recovery specialist: required to obtain NCRS certification within 2 years of employment

Language Ability*

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Math Ability*

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

Reasoning Ability*

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills*
In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills:; Microsoft Word, Microsoft Excel, E-mail, and Internet.

Job Type: Full-time

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