CASE MANAGER

Responsibilities:

• Provide assistance to clients as designated in the individual service plan
• Analyze information pertaining to individual service plans and clients progress
• Ensure that case files and notes are always complete and audit ready
• Audit client records regularly to ensure accuracy and completion

• Maintain records and case files, including documentation such as individuals’ personal information, services provided, and relevant correspondence

• Participate in the intake process for new clients using the AWARDS database system
• Discharge clients according to company policies and procedures
• Refer client to internal and external resources as needed to meet the objectives of their individual service plans
• Assist with new hire orientation and training as needed

• Resolve client conflicts independently without regularly seeking guidance from supervisor
• Weekly meetings with clients to discuss policies and procedures and give general updates
• Provide team member(s) with brief overview of what happened throughout the day
• Effectively communicate any incidents and/or crisis information to supervisors immediately
• Meet with program manager daily and submit a daily shift report that includes all tasks performs as well as any issues that arise during a shift
• Develop and maintain relationships with clients and encourage them to maintain a positive attitude
• Monitor clients’ progress to ensure that goals and objectives are met
• May be asked to work late during busy periods to ensure completion of duties
• Assist in data entry for computerized client tracking
• Effectively write case notes, letters, reports, maintain documentation, and complete required forms
• Completion of all Case Manager Trainee Skillsoft training courses, along with the following, “Understanding Anger,” “ Recognizing and Responding to Conflict,” “Communicating Assertively,” and “Conflict Resolution”

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Other duties that may be assigned based on program and/or contract requirements:*

• Conduct room checks to perform headcounts and ensure clients are following protocol
• Conduct a weekly room sweep to check for contraband and any prohibited items
• Escort clients throughout the facility when necessary
• Utilize onsite laundry equipment to clean linen and any other laundry tasks assigned
• Monitor clients during meal hours to make sure that seating is accurate
• Participate in and help monitor residents during fire drills

• Administer scheduled and/or random drug screening as needed

• Conduct Bio-psycho social assessments on new residents and perform quarterly updates as needed

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Knowledge, Skills, Abilities:*

• Knowledge of principles and processes for providing client services
• Ability to make sound judgment calls
• Effectively communicate with staff and residents of the organization
• Ability to communicate information and ideas in writing so others will understand
• Ability to maintain a positive attitude during difficult and high stress times
• Knowledgeable about community programs and resources for clients
• Talk to others to convey information clearly and effectively
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to maintain composure in difficult and complex situations
• Ability to perform duties with limited supervision
• Ability to see clearly at 20 inches or less, and 20 feet or more
• Ability to work in an environment with frequent periods of moderate to loud noise
• Ability to stand and sit for long periods of time

• Ability to use hands to finger, handle, or feel
• Ability to lift up to 25 pounds

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Qualifications*:
Education/Experience

• Bachelor’s degree (B.A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

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Certificates/Licenses Required*

• Recovery specialist: required to obtain NCRS certification within 2 years of employment

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Language Ability*

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

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Math Ability*

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

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Reasoning Ability*

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

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Computer Skills*
In order to successfully perform the essential responsibilities of the job, one must possess the following computer and program skills:; Microsoft Word, Microsoft Excel, E-mail, and Internet.

Job Type: Full-time