Child Protection Case Worker - Tenders Global

Child Protection Case Worker

Heartland Alliance International

Position Title: CP case worker

Reports To: GBV and CP officer

Location: Kirkuk 

Closing of Application Date: July 8, 2023


About Heartland Alliance International

Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.  In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations.


Position Summary

In partnership with UNHCR, Heartland Alliance International in implementing a six months project, This project is providing CP and GBV case management, psychosocial support and access to legal services. The child protection social worker will be based in Kirkuk governorate, working under the direct supervision of the CP and GBV officer. He/she will be responsible for providing case management services, through individual and group sessions for children who are at risk. The CP social worker will ensure participant-centered services are provided, ensuring proper safety planning and referrals are provided when needed and work closely with the other project team, other CP actors, and government stakeholders. The CP social worker, will work closely with the HAI PSS team in order to follow the HAI manuals and guidelines for providing Psychosocial (PSS) support for children and their families.

Essential Duties and Responsibilities

o   Identify children in need of case management who are participating in other activities.

o   Receive high-risk child protection referrals for children in need of child protection case management. Priorities intervention according to risk level.

o   Ensure that informed consent/assent is taken before opening a case.

o   Assess received cases and take immediate action to address urgent situations.

o   Ensure the child is involved and participates in the establishment of the case plan.

o   Advocate with service providers on behalf of children and their families to access support and services.

o   Monitor and document work using the child protection information management information management system in support of high-quality child protection reporting. Submit weekly reports to the Child Protection Senior Officer.

o   Work with children and agencies to take follow up action based on recommendations made by the best interest determination panel.

o   Collaborate with the Child Protection and GBV officer to ensure that supplies are available for child protection activities in a timely manner and resources are available to support events, trainings, workshops conducted by outside consultants/experts.

o   Flag all high-risk cases in which judicial intervention is required to the Director and ensure they are referred immediately.

o   Produce case reports of quality to be submitted and/or to provide recommendations, especially on alternative care options for complex cases in need of judicial intervention.

o   Ensure the utmost confidentiality of case management data and information throughout the case management process, including protection referrals.

o   Receive referrals from different agencies, do action plans, and appropriate responses to each case.

o   Adhere to the principles and guidance of the National and HAI CP Case Management SOPs, including mandatory reporting requirements.

o   Conduct home visits on a regular basis.

o   Work on an individual level with the beneficiary and work on the environment (hygiene, safety, work, education …)

o   Refer families to complementary services when conducting family mediation sessions is needed.

o   Collaborate with the Child Protection Officer to ensure that supplies are available for child protection activities in a timely manner and resources are available to support events, training, workshops conducted by outside consultants/experts.

o   Provide continuous feedback to the CP Officer on any challenges in the work implementation to be addressed directly with corrective steps/measures if needed.

o   Ensure compliance with HAI policies and protocols of confidentiality, respect and safety.

o   Any other task to be assigned by the line manager




English Proficiency Level Required: Advanced

Arabic Proficiency Level Required: Advanced

Kurdish Proficiency Level Required: Advanced

o   At least 4 years of prior professional experience in a similar post.

o   Ability to work independently in a rapidly changing professional environment with a view towards establishing administrative procedures and protocol that will ensure optimal functioning of the operation.

o   Good interpersonal, organizational, and time management skills

o   Ability to maintain the highest degree of discretion.

o   Knowledge of national and international child protection laws, principles, policies, and standards.

o   Strong communication and interpersonal skills.

o   Excellent organizational and analytical skills.

o   Good ability to maintain confidentiality, and knowledge of dealing with traumatized children.

o   Ability to work independently and as part of a team.

o   Ability to manage multiple tasks and work under pressure.

o   CommCare and CPIMS+ knowledge and ability to use.

o   Report writing skills.

o   Ability to travel within the country and work outside regular hours as required.

o   Computer literacy in Microsoft Office.



o    Experience providing psychiatric services to survivors of torture and/or war violence strongly preferred.

o   Previous experience with international or local NGOs preferred.

o   Experience working on an interdisciplinary team.

o   Strong interpersonal and intercultural skills.

o   A demonstrated commitment to human rights, high professional ethical standards and humanitarian values.

o   Knowledge and understanding of Monitoring and Evaluation concepts.

o   Familiar with using online data collection system.

Work conditions

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The noise level in the work environment is usually moderate.
  • The employee may be required to travel frequently to insecure and limited-resource environments.

Sometimes the candidate may be required to work for extra hours to deliver emerging unprecedented priorities


Please send your CV to


Note : Only shortlisted candidates will be contacted.



Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization’s AIDS Policy Statement of September 1987.

Deadline Date
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