Class Recordings Assistant

28-Jan-2023

Harvard Law School

61200BR

Job Summary

The Dean of Students Office (DOS) works with faculty and other Harvard Law School (HLS) administrative offices to orient 1,800 students to law school life and to provide resources and counseling on a variety of matters that may arise in both students’ academic and personal lives.

Reporting to the Class Recordings Coordinator, the Class Recordings Assistant will support HLS administrative staff by coordinating class recording requests for students who have personal or medical emergencies, managing the dissemination of class recordings, and managing data entry and record keeping related to such requests. 

Position Description

As a Class Recordings Assistant, you will: 

• Facilitate timely dissemination of class recordings to eligible students, collaborating with the HLS Learning Experience and Technology (LXT) team and/or HLS Information Technology Services (ITS), as appropriate 

• Communicate with students and/or faculty regarding the recording request and delivery process, recording approvals and denials, and respond to questions or concerns about policy or procedure in an empathetic but firm manner 

• Gather and maintain data related to recording requests and delivery 

• Coordinate with other HLS administrative offices to ensure correct routing of requests and to provide other supports, such as class notes, in lieu of recordings when appropriate 

• Assist in identifying when extra support is needed and coordinate with extra support team members on work to be done 

• As needed, provide back-up support for approving or denying class recording requests based on HLS policies as outlined in the Handbook of Academic Policies 

• Quickly elevate questions or issues to appropriate DOS staff 

• Assist in preparing daily status reports for Student Services leadership 

• Identify areas for process improvement with an eye toward efficiency, adherence to applicable rules and policies, and the use of technology and automation 

Basic Qualifications

3 or more years of experience in office administration or related field (business environment and/or customer service). Education beyond high school may count toward experience. 

Additional Qualifications and Skills

We are looking for people who have: 

• Excellent organizational, prioritization, and communication skills 

• Strong attention to detail and accuracy 

• A commitment to high-level customer service 

• Experience managing sensitive medical information and demonstrated ability to handle confidential information with discretion 

• Ability to work independently with minimal supervision, as well as collaboratively as part of a team, in a fast-paced, high-volume environment 

• Technologically proficient in MS Office, specifically Excel, and with collaboration tools such as MS Teams and Sharepoint 

Working Conditions

This position is remote.

Additional Information

This is a benefits eligible, part-time (17.5 hour/week) role with a term appointment through April 28, 2023 with potential for renewal, subject to departmental need.  

We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.
All offers to be made by HLS Human Resources.
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School  is a place where you can thrive. 

Job Function

Faculty & Student Services, General Administration

Location

USA – MA – Cambridge

Job Code

404036 Staff Assistant III (FSS)

Department

Dean of Students Office

Union

55 – Hvd Union Cler & Tech Workers

Appointment End Date

28-Apr-2023

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.