Co-op Quality and Regulatory Compliance

Consistent with the vision/ mission of Oakland Community Health Network and the goals of the Team, the Co-op Student will:

• Provide support to department initiatives as described by the department leader.
• Produce routine documents and reports as needed.
• Proofread materials for inaccuracies and errors. Makes corrections or returns to the appropriate person to make corrections.
• File materials according to the subject matter, alphabetically, numerically, or chronologically.
• Make copies of departmental files, records, and correspondence.
• Answer routine inquiries by phone or in person.
• Releases departmental information according to standardized departmental procedures. Refers unusual requests to supervisor.
• May be responsible for meeting coordination and assisting in facilitation.
• Actual job functions will vary based on team assignment

  For the Quality and Regulatory Compliance Team:

  • Using proprietary software, conducts federal and state sanction exclusion checks monthly
  • Monitoring and tracking of credentialing file review dates.
  • Tracking receipt of Primary Source Verification documents from the Credentialing Verification Organization (CVO).
  • Assists with the preparation of files for committee approval.
  • Prepares documentation and notification letters on credentialing decisions.
  • Assist providers/practitioners with any questions they may have regarding the credentialing process as they arise pertaining to the CVO process.
  • Update staff profiles in the OCHN electronic medical record system, ODIN.
  • Assist staff with preparing NCQA accreditation readiness by conducting research, preparing reports, and interacting/coordinating with staff to obtain information.
  • Conducts special projects, research studies, and other analytic duties as directed by the supervisor
  • Performs other duties as assigned.

Education

• Graduation from an accredited high school or possession of a GED certificate.
• Current enrollment in an accredited college/university bachelor’s or master’s degree program, pursuing a degree in a human service, policy management or business related field
  

Competences/Skills

• Proficiency with standard Microsoft Office applications including Excel and Powerpoint.
• Highly effective oral and written communication skills
• Highly effective interpersonal communications skills.
• Ability to maintain tact and discretion during interactions with management, staff, and community members.

In addition, the following are preferred competencies:

• Project management skills
• Experience in the public mental health care system
• Ability to prepare reports based on research and analysis completed.

Core Competencies:

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the consumer; ensuring that actions embrace the principles of recovery. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in manner that engages the audience and helps them understand and retain the message. (Communication).

Special Information (Travel Required, physical requirements, on-call schedules, on so on)

• Must have available means of transportation to and from OCHN and for required off-site meetings
• May be required to be available for Board meetings and other required events which may occur outside of standard office hours.