Canadian Mental Health Association, Alberta South Region
Community LINKS Information and Referral Practitioner
Wage: $22.00 per hour
FT Contract Position: Maximum of 44 hours per week
Reporting to: ICA Team Lead & Senior Social Worker
The Community LINKS Information and Referral Practitioner collaborates with multiple independent programs, organizations, and services in Lethbridge in order to create a coordinated system to serve citizens more effectively. The ICA system is designed to serve individuals needs across diverse service providers in government, non-profit, voluntary, and private sectors ranging from social and wellbeing supports to housing supports and counselling.
- Individuals who face barriers with system navigation, such as, substance use, relationship breakdown, in transition, mental health issues, chronic medical issues, etc.
- Individuals who display a willingness to participate in the program.
- Individuals who would benefit from information, service referrals, system navigation, referrals to case management and follow up.
Key Areas of Responsibility:
- Supporting individuals at various locations within the community
- Complete screeners and other tools with individuals requesting services
- Support Community LINKS Intake and complete assessments for individuals requiring additional services
- Complete all case notes, support plans, follow up forms and other documentation as per agency and accreditation standards
- Identify needs and assist with connection to additional appropriate community resources when required
- Provide referrals, outreach, and advocacy to individuals
- Engage in person centered, recovery orientated practice focused on improving or maintaining emotional, mental and physical well-being and overall quality of life
- Actively liaise with human service organizations, health organizations, community groups, and peer support groups
- Assist individuals in accessing supports that enable them to live independently, have quality of life and/or remain housed
- Advocate for individuals and assist in navigating legal, financial and medical options available in the community
- Connection with community partners to help educate individuals on social and financial matters
- Update and maintain information on current services and supports being offered in the community.
- Collect and input data for funders and partners into Efforts to Outcomes Data base.
- Meetings with Supervisor as scheduled.
- Team Meetings as scheduled.
- Case Conferences as required.
- Participation in community pods as assigned.
- Community Events as assigned.
- Training as required per CMHA Policies.
Professional Skills / Abilities Required:
- Work independently in the absence of supervision
- Communicate clearly and concisely, both orally and written
- Proficient in using applications such as Microsoft Office (Word, Excel, etc.) and comfortable with using electronic databases
- Prioritize workload and manage time effectively
- Ability to build and nurture relationships with community agencies and professionals in the community in order to meet the referral needs of the target population
- Ability to understand and practice a strength based approach to meeting individual needs.
- Ability to build strong rapport with all individuals served
- Ability to practice reflexivity
- Experience practicing with diverse, marginalized populations
- Extensive knowledge and relationships with resources available in the community
- Effective problem-solving skills, and ability to exercise reasonable and professional judgment
- Demonstrated ability to analyze, apply critical thinking and problem-solving skills, as well as support the development of critical thinking and professional decision-making skills in others
- Proven ability to implement system navigation and referral to appropriate services in a respectful and client-focused manner
- Work with initiative, commitment and enthusiasm
Education and Experience:
- Bachelor degree or higher from an accredited University in a related field
- Proof of registration with a recognized regulatory body if applicable
- Knowledge and experience in harm reduction strategies, crisis intervention, and therapeutic communication
- Knowledge of outreach services, community service providers and local systems of care
- Knowledge and respect of local Indigenous culture and ways of knowing
- An understanding of homelessness, addiction, mental health and concurrent disorders
- Knowledge and proficiency in using applications such as Microsoft Office, electronic databases
Practice Standards / Policy Compliance:
- Must be able to facilitate a Person Centered, Strength Based approach
- Must be able to demonstrate knowledge of Community Practice, Assertive Engagement Strategies, Crisis Intervention Techniques, and Recovery Model
- Must adhere to relevant Standards of Practice
- Must be able to maintain accurate comprehensive documentation. Documentation must be in accordance with agency standards, and according to funder requirements.
- Must adhere to all CMHA Policy and Procedures.
Conditions of Employment
- Current First Aid and CPR
- Current & Clear Criminal Record Check (less than 6 months old)
- Current & Clear Youth Intervention Check (less than 6 months old)
- Possession of valid Alberta Driver’s license
- Own or use of a reliable vehicle for work purposes
- Proof of COVID-19 Vaccination
Staff are required to wear PPE and follow all CMHA Policies regarding cleaning and disinfecting.
Job Type: Full-time
Salary: $22.00 per hour
- 8 hour shift
Remote engagement process
Personal protective equipment provided
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Ability to commute/relocate:
- Lethbridge, AB: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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