Community Outreach Volunteer Supervisor - Tenders Global

Community Outreach Volunteer Supervisor

Heartland Alliance International


Position Title: COVs Supervisor

Reports To: Accountability & Outreach Team Leader

Location: Sulaymaniyah

Closing Date of Application: 17 Jan 2023


About Heartland Alliance International

Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.  In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations.


Position Summary

HAI is implementing a 6 months’ protection and legal services project in Sulaymaniyah Governorate and Garmian Administration in partnership with UNHCR. The project will ensure that internally displaced persons (IDPs) and refugees in the target location can access basic legal rights and protections under Iraqi and international law. The project will provide protection and direct legal services, including legal consultations and case representations, protection monitoring and community based protection services.

 The COVs Supervisor will be based in Sulaymaniah HAI’s Protection center and work in close collaboration with UNHCR, to ensure all UNHCR programs maintain high standards of accountability to People of Concern in line with international humanitarian standards. HAI will assign two COVs Supervisors in Sulaymaniah center who will manage 100 Community Outreach Volunteers from IDPs and refugees.


Essential Duties and Responsibilities

The COVs Supervisor will be based in Sulaymaniyah, Iraq with frequent travel to project target locations as security allows, and will work directly under the supervision of Accountability & Outreach Team Leader. The COVs Supervisor will be responsible for overseeing the work of the mobile COVs, in Sulaymaniah and Garmiyan and Rapareeen. Duties will include but are not limited to the following:


1.       Admin/HR issues

The COVs Supervisor will follow up on the annual and sick leaves and ensures that COVs show good attendance, and to collect the COVs time sheets every month.  He/She will request for the monthly incentives payment for the COVs, will interview and ssign new COVs, and sign the memorandum of agreement-MoA with the new COVs.





2.       Supervision and provision of instructions and guidance to the COVs

The COVs Supervisor will supervise the COVs, oversee the COVs activities in each location, and ensure full commitment to work and monitor the COVs performance. He/She will follow up to ensure that the COVs submit their monthly and weekly reports.


3.       Direct communication with COVs

The COVs Supervisor will support to arrange monthly meetings with the COVs (or other ad-hoc meetings should the need be identified), as well as by conducting ad-hoc joint field missions when needed and applicable.


4.       Convening and conducting meetings

The COVs Supervisor will arrange monthly meetings to follow-up with the COVs, in the community service center. He/She will maintain other means of communication such as WhatsApp or Viber group.


5.       Trainings

The COVs Supervisor will arrange refresher trainings by relevant HAI staff to the COVs on a quarterly basis. This includes Code of Conduct, safe identification and referral, PWSN, PSEA, GBV and CP, amongst others.


6.       Reporting

The COVs Supervisor will compile and process internal reports from COVs on a monthly basis through the Database Officers. He/She will assist to arrange for monthly meetings with the COVs and UNHCR to get an insight on trends and challenges identified through the reports.  The COVs Supervisor, will work closely with the Database Officer who will be responsible of data entry of COVs reports and reporting the indicators on Activity Info.


7.       Operation  

The COVs Supervisor will regularly monitor the community centers inside ARC to meet its requirements and will assist the Accountability & Outreach Team Leader to establish a mapping and capacity building for the governmental community centers inside Sulaymaniah Governorate. He/she will monitor 2 guards and 1 cleaner inside the community center in ARC.  

8.       Communication with Communities:

The COVs Supervisor will disseminate information on necessary services among the COVs for awareness raising and implement awareness sessions for refugees and IDPs as well as FGDs.


·         The COVs Supervisor will perform duties that are assigned by the line manager.




Language Skills: Excellent command of English and Arabic and understanding of Kurdish.


English Proficiency Level Required: Intermediate

Arabic Proficiency Level Required: Advanced

Kurdish Proficiency Level Required: Intermediate

Qualifications & Preferred Skills

Ø  Bachelor degree in Social Science, International Law, International Relations, or any other relevant degree

Ø  Minimum 3 years of relevant experience working with NGOs in Community-Based-Protection programs specifically in community mobilization.

Ø  Demonstrated understanding of protection and ethical principles in humanitarian programming.

Ø  Experience with Windows platform, including Word, PowerPoint, Excel, etc.

Ø  Minimum knowledge and understanding of Monitoring and Evaluation concepts

Ø  Excellent oral communication skills.

Ø  Excellent negotiation and relationship management skills, with the ability to proactively problem solve and find solutions

Ø  Proven ability to calmly, professionally, and successfully manage multiple priorities

Ø  Ability to reside in Sulaymaniyah and travel to project locations when needed.




·         Excellent knowledge of Microsoft Office (e.g. Outlook, Word, PowerPoint), and other software applicable to the area of work.

·         Proficiency in using the emails.


Competencies required for the job


Physical Demands: The Community Mobilizer will report daily work at the community service center in Sulaymaniah city center and will conduct daily field visits to the community outreach volunteers and the women association community center.


Work Environment: The Community Mobilizer will work under the direct supervision of the Community Mobilization Officer and the indirect supervision of the Project Manager. The Community Mobilizer will work within HAI’s team and ensure daily communication between all stakeholders.

How To Apply

Please send a cover letter (1 page maximum) explaining your interest and how your experience meets the qualifications required and a CV, to


Incomplete applications will not be considered. Only shortlisted candidates will be contacted. If you do not hear back from us within 2 weeks, please consider your application unsuccessful.



Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, or HIV infection, in accord with the Organization’s AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Human Resources and Administration Office at (312) 660-1431.

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