Consultant (12 months, home-based): Knowledge Management and Internal Communication, HR Team, Division of Private Fundraising and Partnerships (PFP) - Tenders Global

Consultant (12 months, home-based): Knowledge Management and Internal Communication, HR Team, Division of Private Fundraising and Partnerships (PFP)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, hope 

The PFP HR section is seeking to hire a consultant, to provide specific HR Knowledge Management, Internal Communication, and L&D support, on identified HR projects, to meet PFP and organizational goals.

How can you make a difference? 

Scope of Work:
Reporting to the HR Manager (Learning and Development) in PFP, this role is expected to take full ownership of the following areas:
1. Team up with respective HR colleagues on identified HR project.
  • Conduct a review of the current KM & Internal Communication status, and provide a concept note which includes the objectives to be pursued, list of project activities, and timeline.
  • Support the generation, dissemination, and maintenance of HR knowledge based on the agreed concept note.
  • Support effective HR information communications among PFP based on the agreed concept note.
2. Review and improve the knowledge management structure and commutations outreach in the intranet for HR section.
  • Maintain the documentation and content production of new HR intranet structure and update the relevant policy and templates regularly.
  • Develop a proposed intranet structure for specific projects including Highly Specialized Posts on PFP HR section.
  • Adjust as necessary content and structures for the intranet.
  • Create pages in the intranet structure with format/content on a need basis.
  • Harmonize document types, documents and layouts, tag content, etc.
  • Update and develop the knowledge management strategy for internal HR documentation and SharePoint library.
  • Support the L&D outreach and visualization design.
  • Coordinated as needed with colleagues in IT, KM & Communication specialists in PFP.
Deliverables (to be finalized by December 2024): 
Deliverable #1: Knowledge Management Status Review
Conduct a review of the current KM & Internal Communication status, and provide a concept note which includes the objectives to be pursued, list of project activities, and timeline.
Deliverable # 2: HR Branding
• Promote the HR branding: develop HR work introduction video and promotional and branding materials for HR.
• Support the employer branding and develop communications products for talent management.
Deliverable #3: HR internal documentation
• Update and develop the knowledge management strategy for internal HR documentation and SharePoint library (Review the current HR internal document library and create new folders, delete the outdated files and re-categorize the documents on according to different HR areas)
Deliverable # 4: HR Internal Communicational and Knowledge Management
• Develop knowledge and communication products for HR
• Support internal communication and knowledge management of the updated policy, procedures, and process (support the development of SOPs for PFP HR Team)
• Update and finalize the design of vacancy announcement, change management and related email communication, documents, and checklist.
• Onboarding and Offboarding package: Review and update current on-boarding materials and develop the HR onboarding package and ensure document available on HR intranet and distributed via e-mail.
• HR Analytics visualization support for quarterly reports. (e.g., to include recruitment, L&D, mandatory training, PER etc.)
• Oversight of HR Intranet pages:
   – Propose intranet structure for specific projects such as Highly Specialized Posts.
   – Update the new HR intranet site regularly and create webpages.
   – Design and develop intranet page on need basis (with a focus on mobility site).
   – Ensure JD intranet site updated and fully functional.
Deliverable #5: L&D Support
• Ensure that courses specified in the L&D intranet site have attached one-pagers
• Provide L&D outreach and visualization design
• Review L&D slide decks for internal training programmes and propose coherent ad consistent slide deck look and feel

To qualify as an advocate for every child you will have… 

• A first level university degree in communications, knowledge management or related fields is required.
• A minimum of 5 years of progressively responsible professional work experience in knowledge management and/or communications is required.
• Experience in using SharePoint online and Office 365 apps is highly desirable.
• Experience of working with UN/UNICEF is an asset.
• Familiarity with HR knowledge an asset.
Language requirements:
• Fluency in English is required.
Other skills:
• Excellent writing, communication, and synthesizing skills with the ability to present information in a variety of formats.
• Ability to work independently as well as in a team to meet deadlines and achieve work objectives.
• Creative, resourceful, and self-motivated with a strong drive for results.

For every Child, you demonstrate… 

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

To view our competency framework, please visit here


Please indicate your all-inclusive (lump sum) fees in USD against the deliverables listed above. If there is a need for business travel, the travel costs will be covered by UNICEF separately. The office selects the individual based on best value for money.
Payment of professional fees will be based on submission of agreed deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 


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