Consultant – User Experience and User Interface Design for WSE Division digital solutions - Tenders Global

Consultant – User Experience and User Interface Design for WSE Division digital solutions

  • Contract
  • Anywhere
  • Posted 2 months ago

World Health Organization (WHO)


Purpose of consultancy

To provide technical expertise to several projects and products managed out of the WSE division. Activities include but are not limited to identifying new opportunities to create a better user experience for Public Health Intelligence communities interacting with technology solutions of the division. The consultant will also be expected to design the overall functionality of the product in order to ensure a great end-to-end user experience.


The Health Emergency Intelligence and Surveillance Systems Division (WSE) is responsible for building a system of collaborative intelligence enabling better decisions to avert and manage public health threats and risks. Its goal is to enable, strengthen and support countries, regional and global actors in averting and managing public health threats and risks through collaborative problem-solving and decision-making for short-term action and long-term policies, informed by better data and analytics. The WHO Hub for Pandemic and Epidemic Intelligence is a new office of WHO, located in Berlin. It works with partners to enable the generation of public health relevant information to provide timely actionable insights and improve decision-making to prepare for, avert and respond to public health threats. It also aims to reduce fragmentation and inefficiency by creating an ecosystem that promotes collaboration across multiple professional disciplines, sectors, and initiatives; and empower decision makers, public health professionals, and civil society to make informed public health decisions.


Deliverable 1: Gathering and evaluating user requirements, in collaboration with product managers and engineers.

  • Deliverable1.1: UX Needs and Objective / UX strategy document by Service/Application.
  • Deliverable 1.2: Main User personas.
  • Deliverbale 1.3: Usability Reports.

Expected by: End of contract.

Deliverable 2: Illustrating design ideas using storyboards, process flows and sitemaps.

Expected by: End of contract.

Deliverable 3: Designing graphic user interface elements, design templates and style guides.

Expected by: End of contract.

Qualifications, experience, skills and languages

Educational Qualifications:


First university degree in Design, Computer Science or relevant fields.



At least 5 years of relevant experience as UX/UI designer, working with a global retail user base.


  • Experience working on large software solutions with multiple user types and use cases.
  • Portfolio of design projects.
  • Experience in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer.
  • Prior experience working with WHO or another UN organization.


  • Basic HTML5, CSS3, and JavaScript skills.
  • Demonstrated ability to interact in complex situations involving technical, cultural, and political elements.
  • Sound analytical and organizational skills.
  • Knowledge of wireframe tools (e.g. and InVision).
  • Excellent oral and written English communication skills.
  • Good interpersonal skills and ability to work remotely.
  • A solid grasp of user-centred design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • Collaborative attitude at work.
  • Ability to work under pressure, on multiple projects, and keep to deadlines.

Languages required:


Expert knowledge of English


Intermediate knowledge of another UN Language.


Off-site – Home based.


There will be occasional need for travel to WHO Pandemic Hub office in Berlin.

Remuneration and budget (travel costs are excluded):


Band level B – USD 7,000 – 9,980 per month.

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):


Expected duration of contract:

11 months.

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • For information on WHO’s operations please visit:
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
  • WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Consultants working in Switzerland must register with the applicable Swiss cantonal tax authorities and social security authorities, within the prescribed timeframes (Guidelines issued by the Swiss Mission are available at: fonctionnaires et stagiaires.html

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