CP Case Management Officer - Tenders Global

CP Case Management Officer

International Rescue Committee


Requisition ID: req46748

Job Title: CP Case Management Officer

Sector: Child Protection

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Hodeidah, Yemen

Work Arrangement:

Job Description

The CP Case Management Officer will be responsible to manage the case management program in (Alhudaydah)
The CP Case Management Officer will be responsible of the effective implementation and proper documentation of all CP cases, through supervision and support of Two caseworkers


This position will be responsible for leading the mobile team in Alhudaydah. The CMO will supervise effective implementation and providing individual case management and accurate documentation of malnutrition cases, through staff supervision and support our partners in Alhudaydah. The CMO works in close collaboration with CP Coordinator, CP manager and Senior officer.


Supervise two Child protection case management assistants, and report directly to Senior CP officer, and work closely with health, Nutrition and WPE teams to cultivate collaboration.


Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC.

Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies. 

Ensure that each caseworker is effectively implementing the case management according to Standard Operating Procedures through regular individual meetings and case reviews with caseworkers. Monitor timescales for response, services follow-up and review of cases.

Ensure cases are receiving appropriate support; and when needed, support individual cases and provide regular monitoring of all aspects of case management services.

Provide ongoing technical support and capacity building to caseworkers through formal trainings and on-the-job training (ie: shadowing, observations, coaching sessions, etc.).

Assign and review caseworkers caseloads to ensure they are manageable and share challenges with Supervisor.

Support and monitor the assistants during the presentation of Brighter future sessions on changing nutrition behaviors for parents.

To ensure effective implementation of services mapping for children harmed or at risk of being harmed through appropriate assignment of cases, monitoring and mentorship to mobile response case workers.

Provide mentorship individually and through group meetings, collaborate with other CM staff and partners to regularly report trends and communicate closely with the Senior officer, CPM and CPC.

Conduct post-service child and family interviews to evaluate the quality and impact of case management by the case workers. Document feedback and analyses trends regularly; discuss lessons learned with the team and CPC and CPM.

Consistently and proactively supervise and assess the safety of field teams; promptly reporting concerns or incidents to IRC management and collaborating closely with community leaders and other external parties as the need arises to maintain/improve the security environment for IRC programs.

Optimally empower in all capacity building including formal trainings, on the job mentor etc.

Provide briefings on child safeguarding and appropriate behavior with children to all case management staff; ensure any concerns are reported and addressed immediately.


REQUIREMENTS: (Qualifications, Skills and Abilities):


Technical diploma or degree in social work, human rights, or related degree preferred.


Minimum of 3 years experience as a child protection caseworker, preferably in humanitarian or development settings.

Skills and Abilities:

Validated understanding of working with children and particularly vulnerable children.

Personal qualities: Team leader, flexible, strong interpersonal skills with children, caregivers, analytical skills, network-builder, able to handle pressure well and work in cross-cultural setting.


Proficiency in Arabic.

Written and spoken English is an advantage.

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