Customer Care Agent - Tenders Global

Customer Care Agent

World Vision

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!

Key Responsibilities:

Customer Care Agent

Salary: 25,080per annum plus good range of benefits

Contract: Permanent 36.5 hours per week Monday Friday

Based: Milton Keynes Hybrid

Job Purpose

We are looking for two proactive and enthusiastic Customer Care Agents to join our exceptional Supporter Care team. This role delivers high quality customer service to World Vision supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.

Key Responsibilities

  • Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
  • Effectively resolve complaints from supporters within agreed SLAs, in a way that maintains their support of World Vision.
  • Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPIs are achieved, and cancellations are minimised.
  • Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support.

Why World Vision:

This is your chance to be a part of something BIG. You will be working closely with teams across the organisation that directly impact the lives of some of the world’s most vulnerable children. If you are excited about using your customer service experience to create real change, then we want to hear from you!

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer good benefits including, Pension, generous holiday entitlement, Length of Service Awards and free parking (MK only).

Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in this advert.

Closing Date for applications: 23rd November 2023

Interviews: W/C 27th November 2023

**Please note that you MUST be holding the Right to work in the UK documentation as unfortunately this role is not sponsored**

We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.Universal acceptance for everyone, everywhere is at the heart of our Christian organisation.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be

requesting they complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme (

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK.

Applicant Types Accepted:

Local Applicants Only

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