Director, Knowledge Management, Learning and Monitoring and Evaluation (KLM) - Tenders Global

Director, Knowledge Management, Learning and Monitoring and Evaluation (KLM)

Project HOPE

Project hope

Position description

Project HOPE is an international NGO of more than 900 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.



Project HOPE leads and implements global health programs in international health and humanitarian assistance as well as domestic public health issues in the United States. Project HOPE prides itself in ensuring that every project allowed to implement has a parallel system for monitoring and evaluating. It also improves the programming by adapting findings during the implementation process to improve indicators to achieve the program’s goals. Additionally, Project HOPE believes in the need to document program progress, account for the impact of intervention provided during program implementation, document and address the underperformance of programs, and be very innovative as an international NGO in our implementation and reporting to donors.


The KLM Director will lead the implementation of Project HOPE KLM standard operating procedures (SOPs) and best practices across programs. The KLM Director will liaise directly with Regional KLM Directors, country M&E teams, program staff, the HQ Technical Unit, and the Global Health Leadership Team.


In coordination with the Technical Unit and Global Health Leadership Team, the KLM Director will contribute to the following at the country and regional level: strengthening of Project HOPE’s M&E system; improvement of information management and data quality; and strengthening knowledge sharing and learning across the organization and with the international health and development communities. The KLM Director will coordinate directly with the country teams and M&E focal points to provide technical guidance and support the implementation of strong KLM procedures from start to finish across all programs, including but not limited to: the development of indicators and indicator tracking tables for programs, program monitoring, data quality assurance, baseline and end-line evaluations with an emphasis on impact reports. The KLM Director will also lead KLM assessments with Project HOPE regional KLM officers and country offices, both existing and new, as necessary to help identify gaps in KLM and to develop and implement recommendations to strengthen and align practices across the region.



Knowledge Management and Learning

  • Develop Knowledge Management and Learning mechanisms and processes for global health development, humanitarian assistance, and emergency response while ensuring these mechanisms are in line with Project HOPE’s guidelines
  • Establish basic learning systems that incorporate response studies’ findings, lessons learned, achievements and gaps, and develop all the tools required to support learning practices
  • Organize internal reviews and lessons learned workshops and present practical recommendations
  • Support country/project teams to ensure after-action reviews and lessons learned exercises, including data collected through Community-Based Feedback and Response Mechanism (CBFRM) and other participative forms of community engagement and feedback collection
  • Promotes/proposes solutions and dashboards for elevating findings and data for decision-making that can further strengthen the programmatic quality

Policies, Guidelines, and Procedures

  • Contribute to mainstreaming the Global Project HOPE KLM Guidelines across all related KLM activities at the country level and ensure the guidance notes are functional and applicable for teams and programs.
  • Contribute to mainstreaming the Global Emergency Response Guidelines across all related emergency response activities at the country level and ensure the guidance notes are functional and applicable.
  • Support in mapping and detailing the navigation, selection, application, and adaptation of existing guidelines, tools, and templates at the relevant stages of the global health and humanitarian response project cycle
  • Contribute to the implementation guidance and standards on the collection and analysis of data to allow for comparison and aggregation across time and different
  • Coordinate with the HQ Team on supporting country teams on the adherence to and implementation of donor KLM requirements, including reporting and submission of datasets.
  • Ensure compliance with donor rules and regulations for KLM and mandatory indicators in development, emergency, or humanitarian portfolios adapting to country needs and context.
  • Provide technical assistance to HOPE country-level staff to design and implement monitoring systems for humanitarian response, early recovery, risk reduction, and resilience programs.
  • Provide technical assistance in defining relevant qualifications for designing and implementing monitoring systems and acquiring Third-Party Monitoring contracts related to our portfolio.

KLM System

  • Contribute to the institutionalization of global health projects adapting to development, humanitarian, and/or emergency response frameworks, supporting an information system that will track key implementation indicators and ongoing use of program monitoring data to inform and strengthen program strategy and increase
  • In coordination with the relevant teams, the KLM Director will support the establishment of a reliable participatory KLM framework to ensure quality in all country projects
  • Support the design of KLM procedures and operating plans for global health and humanitarian response projects at a country level and identify/develop harmonized data collection tools involving the different stakeholders (project team, partners)
  • Contribute to ensuring that accountability to affected populations (AAP) data is collected routinely throughout the project cycle, enabling evidence-based programming and corrective action
  • Promote qualitative and quantitative data collection methods in AAP initiatives
  • Support the development of data-gathering strategies and harmonize data collection, analysis, and reporting flows for projects in the country
  • Collaborate with the countries’ information, communications, and telecommunications (ICT) team to develop and maintain the KLM technology system, including updating, troubleshooting, and promptly addressing all problems as they arise
  • Conduct regular site visits or when required to monitor service provision and ensure data quality
  • Consider UX (user experience) in all methods and SOPs to aim for high adherence by users of data collection mechanisms, monitoring tools, or other platforms/ digital solutions.
  • Develop checklists and other tools for humanitarian assistance programs to improve the capacity of field-level staff.
  • Develop the capacity of staff to implement monitoring and evaluation requirements as it relates to humanitarian programs funded by institutional donors.

Data Management and Country Oversight

  • Assist the country/project team in developing strategies for assessing the quality of collected data for the indicators and manage tools and methods for assessing data quality for all indicators
  • Support country/project team to organize the planning for project data quality audits and monitor and coordinate routine data quality audits conducted in different sites, compile results at the level of a project, and develop actions plans to implement the corrective measure
  • Participates in developing & disseminating technical abstracts, articles, conference presentations & strategy
  • Support in the training and supervision of data gathering of internal performance evaluation and design and synthesize the findings from participative evaluation techniques
  • Develop guidance and standards methodologies for the collection and analysis of data to allow for comparison and aggregation across time and the different projects
  • Support country/project team in conducting qualitative and quantitative statistical analysis, including descriptive (univariate and bivariate data analysis) and developing spatial data models and maps
  • Contribute to the development and review of donor reports and scientific reports, and abstracts for
  • Propose impact reporting methods and formats for quick analysis of programs and portfolios.
  • Review and edit performance data and reporting materials; provide appropriate feedback to awardees or contractors; and upload data to databases.
  • Analyze quantitative and qualitative data to assess program performance, discerning lessons learned and recommending improved outcomes.
  • Synthesize evidence and best practices into written and oral learning products, including training materials, to build the capabilities of staff.

Global and Regional Business Development, Project Design, and Planning

  • Support the Business Development, Development department, Country Directors, RDs, country, and other technical staff to prepare M&E sections, including developing the M&E narrative, indicators, and PITT tables within identified proposals
  • Work with the KLM Director to provide technical assistance and support at global health and emergency response project start-up, including creating KLM plans that align with work plans, reviewing indicators as required by Project HOPE and donor standards, and supporting country teams for timely and efficient project
  • Contribute to the design and coordination of needs assessment and situation analysis through various approaches (e.g., direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked
  • Support country/project team with developing the results framework, theory of change, log frame, and KLM plan, including indicators for existing and new projects
  • Contribute to the identification of budget/resources needed for KLM activities of projects
  • Works with the country/project teams to create a project dashboard on an institutionalized KLM system and input project indicators
  • Develops/Reviews all data collection tools as requested by country teams, and that country team has access to all necessary
  • Works with projects to ensure that all KLM-related products developed during the project’s duration are handed over to the country/ regional and HQ These may include databases, sample tools, etc.
  • Works with the projects to ensure that all KLM-related tools/supplies are handed off to the regional/ country and/or HQ These may include tablets used for data entry and others

Other duties as assigned.


  • Master’s-level or a higher degree in social sciences, public health, statistics, emergency response or international development, with experience or background in M&E, epidemiology, public health, and health information management
  • Minimum of ten (10) years of applied experience in designing, implementing and overseeing monitoring and evaluation tasks for a global or public health organization and/or emergency response
  • Demonstrated experience in teamwork and building staff capacity within complex programming
  • Experience with KLM approaches for key donors such as USAID/GH, USAID/BHA, ECHO, EU, DfID, UN, CDC
  • Experience in database design and other tools for information management, such as DHIS2 and CommCARE, as well as mobile data collection tools.
  • Experience in the use of qualitative and quantitative software for data analysis as well as visualization tools such as SPSS, STATA, SAS, Atlas, MAXQDA, Tableau, and Power PI



The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

  • While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment.
  • Must be able to communicate in verbal and written form and must be able to travel internationally.
  • Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”

Work environment:

  • Typical office environment with exposure to a minimal noise level.
  • Emergency deployments may be in resource-deprived environments with austere living conditions.
  • Travel for extended periods may be by air and/or other modes of transportation.
  • While international travel is not a regular part of every job, programmatic needs may require it intermittently.
  • Project HOPE employees may be required to travel or work in countries where working conditions are classified as “hardship.”


Salary range starts at $113,000 USD per year. Compensation for the role is dependent on several factors including a candidate’s qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package including health, dental, vision and life insurance, 403(b), paid leave, and much more. For more information about our benefits please visit our benefits page.

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