Energy Adviser (Southampton Healthy Homes)

As an Energy Adviser, you will deliver a range of activities, working with stakeholders across
Hampshire to raise awareness of affordable warmth and energy efficiency issues. In particular,
you will assist in delivering our energy and fuel poverty projects, primarily Southampton Healthy Homes.

This will involve providing telephone, written and face-to-face advice on home energy
efficiency, sustainability and affordable warmth, including in-depth casework for some
customers. This casework will include supporting clients at risk of fuel poverty to reduce
their utility bills, resolve complex billing issues, respond to heating emergencies, install
energy efficient home improvements and reduce their environmental impact.

The role will also involve delivery of a range of promotional and engagement activities, working with stakeholders and communities to raise awareness of affordable warmth and energy efficiency issues. The post holder will be required to accurately record customer details and information on a range of activities and outcomes efficiently and diligently.

The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised and customer focused, with a passion for helping others. We offer hybrid working (a mix of office and home based), a supportive team culture and
generous holiday leave.

About tEC

the Environment Centre (tEC) is an independent charity that aims to help people keep warm and
well in their homes, reduce carbon emissions and improve sustainability. We do this by
supporting others to take action, working with individuals, community groups, charities,
schools, businesses and local government. We are the trusted local centre for information and
support for home energy efficiency and sustainability.