Environmental Analyst - Tenders Global

Environmental Analyst

World Bank Group





IFC’s Environmental and Social Performance Standards (www.ifc.org/performancestandards) define IFC clients’ responsibilities for managing the E&S risks and impacts arising from their business activities. Where local communities are potentially impacted, they should have recourse to communicate their concerns to the client company through a project-level grievance mechanism, and, if necessary, to IFC directly. They also have access to CAO, IFC’s independent accountability mechanism. The SGR function was created to facilitate these processes and strengthen IFC’s response to E&S complaints.

CES is looking for a highly motivated E&S professional to join the SGR team. The successful candidate will work closely with operational teams and CES policy, knowledge and risk officers to support SGR case officers responding to stakeholders grievances; help receiving, analyzing and tracking of both CAO and Direct Complaints; and support outreach and communication efforts. SGR staff champion complaints responsiveness; contribute to relevant policy work and knowledge products; and develop and deliver staff training, lessons learned, and guidance relating to grievance response. 

Duties and Accountabilities:

  • Provide support and coordination for IFC’s receipt and handling of Direct Complaints and formal response to CAO cases. 
  • Receive and track complaints, maintain data quality and coordinate data analysis and reporting, provide analysis and support to SGR Officers on complaints, track and report on milestones and deliverables. 
  • Liaise with senior management offices and relevant IFC stakeholders during the complaints process.
  • Develop content for IFC internal communications, such as emails, newsletter stories, announcement blurbs, videos, intranet sites, etc.
  • Provide organizational and logistical support for awareness raising events and (in person and virtual) training sessions.
  • Support development of learning modules to provide capacity building to staff on complaint response and complainant engagement, such as eLearnings, Videos, and other online training materials.
  • Support the creation and dissemination of SGR new case management system. 
  • Support, as needed, Regional Case Officers with handling CAO and Direct Complaints cases. 

Selection Criteria:

  • Master’s degree in international or sustainable development, communications, or other relevant discipline, plus a minimum of five years of relevant professional experience. 
  • Familiarity with IFC and/or the World Bank Group operations and organization. 
  • Exemplary project management skills and ability to manage multiple tasks under tight deadlines. Demonstrated ability to adapt to changing circumstances, organize and prioritize deliverables, and maintain attention to detail. 
  • Ability to communicate effectively and concisely in spoken and written English is essential. Additional language skills a plus. 
  • Knowledge of IFC Sustainability Framework and Performance Standards a plus.
  • Technological skills and familiarity with data tracking and management programs a plus.
  • Highest personal integrity and ethical standards, with demonstrated ability to handle confidential matters in a discreet and respectful manner.
  • Ability to work as a member of a multi-disciplinary and multi-cultural team, work effectively in and influence a team.

Source: https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=25071&site=1




Selection Criteria:

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