Front Office Supervisor - Tenders Global

Front Office Supervisor

HealthPoint

tendersglobal.net

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported, and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.


Position Summary:

Responsible for oversight and supervision of daily front office medical & dental center operations, ensuring implementation and compliance with all HealthPoint policies and procedures. Compensation is dependent on skills and experience.


Your contribution to the team includes:

  • Responsible for new employee site orientation, training and shadowing of all Front Office staff. Provide oversight and coordinate daily assignments to ensure efficient front office operations and completion of required duties.
  • Responsible for hiring, performance management, recognition and training of all Front Office staff. Also responsible for providing guidance, coaching, counseling, conflict resolution, employee relations and career development of Front Office staff.
  • Responsible for maintaining time keeping records and establishing and maintaining daily staffing levels of Front Office staff to ensure appropriate coverage for clinic.
  • Facilitate communication among the Front Office staff regarding procedures, changes, clarifications and distribution of pertinent materials.
  • Responsible for running daily, weekly, monthly reports to ensure accuracy of demographics, insurance and financial information, including auditing of charts of Front Office Staff to ensure errors are kept to a minimum.
  • Facilitate site Front Office meetings, attend and participate in in-service meetings, staff meetings , Front Office Supervisor meetings, organizational committees and task force activities as required.
  • Maintain schedule accuracy for maximum patient flow by checking schedule regularly to confirm provider dates and times are correct. Identify and correct inaccuracies or mistakes to schedule and ensure unique events and provider administrative times are accurately reflected on the clinic schedule.
  • Maintain effective communication with back-office staff and providers to ensure efficient patient flow, the Client Service Representative ensure all patients have been enrolled in an insurance plan or have met with the CSR to determine eligibility and the medical clinic biller assigned to the clinic to ensure accurate information is being shared and they are included in your team meetings.
  • Ensure established procedures for opening and closing the clinic each day including balancing cash and preparing daily bank deposits.
  • Monitor and ensure adequate stocking of supplies.
  • Responsible for hiring, performance management, talent development, employee relations, recognition, and training of staff by providing effective leadership.
  • Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
  • Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
  • Other duties as assigned by supervisor.


Must have’s you’ll need to be successful:

  • Technical college or certificate degree preferred; plus nine-months to two years related experience; or equivalent combination of education and experience. Supervisory experience in medical or dental setting preferred.
  • Beginning to intermediate level of Word, Excel and Outlook required.


Proof of immunizations and/or immunity to: COVID-19, MMR (measles, mumps, and rubella), Varicella, Annual Influenza, and TB are required for all employees. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immunity prior to starting or no later than their fifth (5) business day of employment.


Where to gather your records:

  • If you received immunizations in Washington, Arizona, Louisiana, Maryland or West Virginia, you may visit http://wa.myir.net to create an account and retain proof of your medical records for the immunity/immunization requirements.
  • If records do not show any data, please seek guidance from your provider for further assistance.


Our HealthPoint SeaTac “Family” – Staff:
Our Clinic serves a thriving community rich with diversity. You will be part of a Care Team that is patient-centered driven and focused to achieve high standards. We strive to meet the needs of our community by breaking down barriers, provide access, and bring great service. We believe in providing a “Whole-Person Care” experience where patients can obtain all services. We work TOGETHER each day towards excellence in healthcare because everyone deserves great care! HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

  • Medical, Dental, and Vision for employees and their families/dependents
  • HSA, FSA plans
  • Life Insurance, AD&D and Disability Coverage
  • Employee Assistance Program
  • Wellness Program
  • PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
  • Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
  • 8 holidays and 3 floating holidays
  • Compassion Time Away up to 40 hours
  • Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
  • Retirement Plan with Employer Match
  • Voluntary plans at a discount, such as life insurance and identity theft insurance, and pet insurance.
  • Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
  • Development and Growth Opportunities


To learn more about HealthPoint, go to
www.healthpointchc.org! #practiceyourpassion


It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

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