Housing Navigator - Tenders Global

Housing Navigator

International Rescue Committee (IRC)



Job Overview:

The Safety and Wellness programs ensure that clients have access to on-going psycho-social support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive mental health referral support services are available.

The Housing Navigator provides client-centered and trauma informed services to victims of human trafficking, with the goal of enhancing housing services and housing options for victims of all forms of human trafficking throughout Maricopa County. The Housing Navigator provides clients with access to safe, confidential transitional housing, and works with clients to develop individualized service plans to meet each client’s unique needs, helping clients gain self-sufficiency and successfully transition to permanent, independent housing. The Housing Navigator also participates, as required, in program planning and service development through committees, task forces and working groups. The Housing Navigator operates under moderate supervision with latitude for the use of independent judgment and initiative.

Major Responsibilities:

  • Identify and secure safe, sanitary, and affordable housing for survivors of human trafficking in compliance with established program requirements.
  • Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community.
  • Provide trafficking survivors and their families with access to safe, confidential transitional housing.
  • Provide financial rental and basic needs assistance to clients based on eligibility and need.
  • Provide housing support services to survivor households, including employment, financial education, transportation, counseling, childcare navigation support, and case management, ensuring increased stability and pathways towards healing.
  • Conduct ongoing outreach to current and potential landlords and property managers, building strong working relationships with the goal of increasing access to housing for trafficking survivors.
  • Implement a high-quality procurement protocol including researching potential new vendors, following appropriate financial and purchasing procedures, and maintaining required documentation.
  • Ensure that clients are provided the tools they need to meet their established goals and objectives, and that clients successfully transition to permanent, independent housing.
  • Provide follow-up services to clients, including landlord advocacy, case management, employment support, and minimal financial assistance, to ensure a successful and sustainable transition to permanent housing.
  • Build and maintain relationships with various local, state, and federal social services agencies.
  • Inform/train other departments about the process to request the client assistance.
  • Coordinate data collection, reporting, and evaluation processes in partnership with IRC and partners.
  • Assist with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met.
  • Work collaboratively to coordinate training and outreach efforts to community groups, service providers, law enforcement, and vulnerable communities to raise awareness and increase identification of Afghan Survivors Impacted by Combat from a multi-disciplinary perspective.
  • Participate in all program meetings, staff development activities, and fully engages as a member of the team.
  • Participate in meetings and ensure strong collaboration with all IRC departments, both locally and network wide.
  • Complete established training and participate in weekly consultation and/or supervision.
  • Comply with all policies, procedures, and protocols, including Safeguarding and the IRC Way.
  • Other duties as assigned.

Job Requirements:


Bachelor’s or advanced degree in Social Work, Human Services or similar field strongly required comparable related work experience may be substituted. Master’s degree preferred.

Work Experience:

  • 2+ years of related work experience; 1-year minimum working with vulnerable populations.
  • In-depth knowledge of human trafficking issues, trends, laws, and regulations and understanding of victim perspective and needs.
  • Case management and/or victims assistance experience preferred.
  • Experience conducting training and outreach to diverse audiences.

Demonstrated Skills and Competencies:

  • Strong data management skills.
  • Knowledge of financial platforms.
  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.​
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.​
  • Excellent written and spoken English skills.
  • Strong organizational skills and detail-oriented.
  • Excellent writing and analytical skills.
  • Public Speaking and/or presentation experience preferred.
  • Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
  • Computer literacy, data base experience preferred.
  • Ability to work independently and be a flexible team player.

Language Skills:

Fluency in written and spoken English, bilingual ability preferred in Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

  • Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment***:***

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.
  • Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.


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