Information Communication Technology Assistant - Tenders Global

Information Communication Technology Assistant

United Nations Children's Fund




Under the Supervision of the Senior Information and Communications Technology (ICT) Associate, the ICT Assistant is responsible for performing procedural and some specialized activities pertaining to UNICEF’s ICT systems, Assists in the preparation of the office computerization plan and implementation. Assist in the administration of the IT infrastructure in order to guarantee the efficiency and normal operations of the office. Under the supervision of the ICT, develops local reports and computer systems based on the office’s needs.

Summary of key functions/accountabilities:

General ICT / Office Support:

ICT Assistant at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:

  • Providing first-level support that includes receiving, processing and logging service requests.
  • Managing lifecycle of ICT incidents assigned to him/her in service management tool.
  • Providing support in conferencing with ICT and audiovisual equipment as and when requested.
  • Creating and assigning work orders.
  • Maintaining and updating files (electronic and paper) and internal databases.
  • Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Minimal ICT Administration:

ICT Assistant are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include:

  • Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
  • Assisting in routine operation and monitoring of server systems.
  • Providing second-level user support/troubleshooting.
  • Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
  • Performing backups of servers following standard backup procedures.
  • Assisting in the generation of computer reports.
  • Providing on-the-job orientation for users in the use of ICT systems.
  • Other duties/responsibilities As required.

To qualify as an advocate for every child you will have…


  • Completion of Secondary education, supplemented by technical or University courses in a field related to IT (training in Computer Science, Information Systems, Telecommunications, Engineering).
  • ITIL Foundation Certificate or equivalent customer support certification is an asset. 


  • A minimum of 4 years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
  • Practical experience in providing technical and business Customer Support and Services is required.
  • Practical experience and working knowledge of various computer platforms and applications is required.
  • Experience with SAP system is considered as an asset;
  • Experience working in an international organization is considered an asset.
  • Work experience in providing ICT support to branch offices remotely is an asset
  • Practical experience with Cisco Meraki environment, protocols, and procedures is an asset

Language Requirements:

  • Fluency in Spanish and intermediate English is required.






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