Information Management Officer, Geneva

Posting Title: Information Management Officer, P3 (Temporary Job Opening)
Job Code Title: INFORMATION MANAGEMENT OFFICER
Department/Office: Office for the Coordination of Humanitarian Affairs
Duty Station: GENEVA
Posting Period: 18 May 2022 – 24 May 2022
Job Opening Number: 22-Information Management Systems-OCHA-180546-J-Geneva (X)
Staffing Exercise N/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting
The position is located in the Monitoring and Tools Section (MATS), Assessment, Planning and Monitoring Branch (APMB), Coordination Division, Office for the Coordination of Humanitarian Affairs (OCHA) in Geneva, Switzerland. OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies and natural disasters. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort. OCHA’s mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

The Information Management Officer reports to the Chief of Section.

Responsibilities
Within delegated authority, the Information Management Officer will be responsible for the following duties:

• Provides advisory, technical and project management services for humanitarian information management tools, programmes and initiatives related to the humanitarian programme cycle (HPC) to include: needs and business process analysis; organization, maintenance, preservation and disposition of HPC data;; and information management policies and procedures, with an emphasis on technological applications.
• Researches, analyses and evaluates new applications of information technology to HPC information management and makes recommendations for their deployment.
• Participates in improvement projects, contributing to feasibility studies, systems analysis, design, development and implementation and in the evaluation and testing of application improvements and new systems; provides user support.
• Develops detailed system and other functional specifications and standards from the humanitarian user perspective, and user documentation for new systems.
• Develops training materials and user manuals; trains staff in use of the HPC information management tools and services, and performs and supervises ongoing technical support to users.
• Performs and supervises reference functions by advising internal and external users about the appropriate use of humanitarian data; maintaining communications with other information management networks and specialists; supervising data support activities of General Service staff.
• Evaluates adequacy of existing information management and reference tools. Implements new technologies in humanitarian information management to ensure that tools developed for efficient access to information are accessible to all humanitarian programme cycle participants within and beyond the Organization.
• Participates in developing client outreach strategies and in their implementation. Conducts programmes of outreach and user education to improve client use of desktop information resources; uses judgement of relevant institutional needs to develop presentations appropriate to client audience; develops publicity materials to facilitate outreach.
• Assists in programme administration, including provision of assistance to or supervision of contractual employees and General Service staff, formulation of consultant and institutional contracts and subsequent implementation, development of the programme budget, etc.
• Performs other related duties, as required.

Competencies
• PROFESSIONALISM: Knowledge of theories, concepts and approaches relevant to the management of information around the humanitarian programme cycle, including for needs assessment, response planning, response monitoring and financial tracking. Ability to conduct research and provide recommendations on information management trends. Ability to demonstrate conceptual, analytical and evaluative skills and conduct independent research and analysis, identifying and assessing issues, formulating options and making conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

• TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education
Advanced university degree (Master’s degree or equivalent) in archival, information science, information systems, social science or related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience
A minimum of five years of progressively responsible experience in modern archives management, record keeping, library, information management or related area is required.

Experience with tools, systems and processes for needs assessment, response planning, response monitoring and financial tracking is required.

Experience providing simultaneous technical support to multiple countries in different response contexts is required.

A minimum of two years of humanitarian/development experience in crisis/post crisis situations in the field in the past seven years is required.

A minimum of two years of international experience is required.

Languages
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of Arabic or Spanish is desirable.