Integrated Service Center Coordinator - Tenders Global

Integrated Service Center Coordinator

Plan International

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls.

We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected.

Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

We have been building powerful partnerships for children for over 85 years, and are now active in more than 80 countries.

The Opportunity

The Integrated Service Centre Coordinator provides technical and administrative support to the Adama Industrial Park Welcome Centre. He/she welcomes and provides information, info pack with 50birr mobile airtime through recording on hardcopies and data base/kobo for the newly recruited AIP workers, manage ICT corner, organize events, workshop, training, orientation, to promote WC/ISC and raise awareness of FFW and surrounding community on gender, SRH, MHM and host visitors and maintains the centre’s communications and assists workers and relevant stakeholders with questions and concerns related to industrial park and the project targeted community surrounding Adama industrial park.

The Individual


  • Bachelor’s degree or equivalent in mass communication, Journalism & Literature, psychology, ICT/IT, public health/Nursing, Social work, Sociology, community development & leadership and other relevant social sciences fields
  • Five years of experience in welcome centre and/or related experience. Preferably, Female applicants are highly encourage.
  • Certified in Microsoft Office (e.g. Excel, Access, Word, and Outlook) and graphic designs.
  • Knowledge and ability to operate a personal computer and utilize software including, but not limited to MS Office (Word, Excel, PowerPoint, and Outlook) and other computer applications.
  • Proven ability to prepare clear, concise reports with graphics; extraordinary attention to detail
  • Demonstrated ability in management, analysis, and processing of data to inform project planning and M&E
  • Ability to gather feedback from workers that will be used to as an input to improve the welcome centre and informational materials and displays.
  • Ability to interpret and implement various feedback and comments received at the centre to the needs of the industry park workers
  • Ability to listen, understand and research issues for industrial park workers. 
    Ability to plan, organize and coordinate work assignments in consultation with the field team.
  • Ability to work independently and be a team player
  • Ability to document, archive, and share information
  • Ability to establish and maintain effective working relationships with staff members and the industrial park community.
  • The ability to multi-task and work under pressure.
  • Ability to operate in an interactive, fast-paced, culturally diverse environment
  • Accomplish other duties as assigned by her/his line manager

Languages required:

  • Excellent communication skills demonstrated both verbally and in writing. Ability to communicate with industry workers, HR managers, and international visitors in English, Amharic and Afan Oromo languages in all skills (speaking, listening, reading and writing).

Please click here to review the full job description: Link

Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI)

  • Understand and put into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC).
  • Ensure that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in day to day work.
  • Ensure that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted.

Location: Oromia Program Area, Adama

Type of Role: WWA Project 

Reports to: Technical Coordinator

Grade: D1

Closing Date: November 19, 2023

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates. 

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