IT Support - Tier 1 - Tenders Global

IT Support – Tier 1

Auburn University

Position Details
Position Information

Requisition Number Stu02067P
Home Org Name Information Systems Support
Division Name VP for Bus-Fin & CFO
Position Title IT Support – Tier 1
Working Title (if different from Position Title)
Job Summary Student employee will work alongside full time Auburn University employees in tier 1 and tier 2 support and will be responsible for general tasks associated with tier 1 IT support. Comprehensive technological knowledge is not expected, but entry-level support skills and a desire to learn and increase knowledge will be encouraged. Ideally, this student employee should have some interest in a career in IT and could benefit from hands-on experience.
Essential Functions
  • PC Hardware support (desktops and laptops)
  • Peripheral support (printers, scanners, etc.)
  • Desktop software troubleshooting and resolution (Microsoft products, Acrobat, browser support, etc.)
  • Initial software setup and physical deployment of new hardware purchases to employees
  • Installing new printers, scanners, as requested
Minimum Qualifications
  • Enrolled student at Auburn University
  • Ability to carry, move, lift, and install computers, monitors, and printers, etc.
  • Entry-level support skills
Preferred Qualifications Competency troubleshooting most of the following:

  • Windows operating systems
  • Microsoft Office
  • Browser related issues (IE 11, Google Chrome, Adobe Flash and Oracle Java plug-ins)
  • Scanners, printers, and other hardware peripherals
  • Anti-virus and malware scans and remediation

Any familiarity or previous work with the following would be advantageous:

  • Joining computers to Microsoft Active Directory domains
  • Imaging computers using Microsoft or other third-party tools
  • Running Java applets, configuring the Java control panel
  • Writing scripts with batch, vbscript, or PowerShell
Pay Rate $11.00/hour
Work Hours 20
City position is located in: Auburn
State position is located: Alabama

Posting Detail Information

Posting Date 01/29/2023
Closing Date
EEO Statement Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
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