NGO Referrals Program Manager - Tenders Global

NGO Referrals Program Manager


Purpose of Position

Among the main goals of RefugePoint (RP) are to expand third country solutions (3CS) to protect at-risk refugees and to ensure more equitable access to these solutions. We pursue this and our other goals using three complementary tactics: direct services, field building, and systems change. Direct services refer to casework directly with refugees. Field building refers to training and mentoring partner agency staff, development and dissemination of tools and operational guidance, and other means of building the capacity, knowledge and resources in our field at large. Systems change refers to influencing policies and practices at the international level to make them more responsive to refugees’ needs.

RefugePoint has long engaged in resettlement identification and referrals through multiple channels in consultation with UNHCR. Drawing on this experience, there are increasing opportunities to help build the capacity of other NGOs to engage in this work, thereby expanding access to resettlement and more equitably reaching various populations.

The NGO Referrals Program Manager is a newly-created position that will help expand RefugePoint’s own capacity to identify and refer refugees for resettlement and to identify and train other qualified, vetted NGOs to do the same. With new partners joining this effort, significant work will be needed to establish effective systems, partnerships, tools, and global coordination mechanisms to ensure long-term success, with a focus on high-quality referrals, protection criteria, anti-fraud measures, and coordination with UNHCR.

For administrative purposes, this position is part of RefugePoint’s headquarters office in Boston, Massachusetts, though the successful candidate may work remotely from any location while adhering to the agency’s remote work policies and provided that work hours overlap sufficiently with close collaborators. Travel to various countries in Africa and potentially elsewhere will be required (estimated up to 30% of the time).

The position initially will report to RefugePoint’s Director of International Programs until the Director of 3CS is hired, at which time reporting lines will shift to the new Director. The position works closely with RefugePoint’s Senior Advisor, Chief Program Officer, Third Country Solutions Coordinator, and other internal staff as well as external partners. It is part of the agency’s 3CS team, which includes the 3CS staff in Nairobi working on resettlement and complementary pathways, and the Associate Director – Deployments Program based in Boston (responsible for RefugePoint’s deployment partnership with UNHCR). This position initially will have no direct reports, subject to possible change as the program evolves.

Primary Areas of Responsibility

  • Work planning: Develop overall work plan for RefugePoint’s activities to expand NGO referrals, validate with relevant staff and ensure internal clarity.
  • Coordination: Serve as primary focal point on this program to partner agencies, funders, and other stakeholders, as well as internally within RP. Coordinate closely with partners operating in this issue area to harmonize approaches, bringing in other RP staff as appropriate.
  • Mapping/selection of partners: Conduct outreach and mapping of potential referral partners, including developing criteria and processes for identification, screening, and vetting of partners. Participate in final selection process and begin relationship-building with new partners.
  • Training plans: Assess needs and develop training plans tailored for each partner, featuring a variety of formats, lengths, frequency, and levels of intensity suitable for varying numbers and skill levels of trainees.
  • Curriculum and tools development: Collaborate with peer organizations to develop harmonized tools to the degree possible, including forms, guidance documents, standard operating procedures, and training materials and curriculum, drawing on existing materials developed by RefugePoint, UNHCR, peer organizations, etc.
  • Training: Organize and deliver training activities with referral partners, engaging RefugePoint technical staff as needed. Training modalities are expected to include a combination of live, recorded, self-study, remote, in-person, one-on-one, small group, large group, peer-to-peer, etc. Training will be front-loaded at the beginning of a new partnership, but will also be offered as needed throughout the partnership, potentially at regular refresher intervals, and to new partner staff when hired.
  • Technical assistance: Provide ongoing technical assistance to partners following training, troubleshooting problems as they arise. Accompany partners throughout their learning journey.
  • Quality review: Conduct quality review of resettlement referrals made by both RefugePoint and partner agency staff, serving the dual purpose of strengthening referrals prior to submission and identifying further training needs.
  • Tracking submissions: Track all cases referred/submitted and maintain status updates.
  • Hosting delegations: Organize and help host visiting delegations from partners to observe RefugePoint’s processes in Nairobi, Kenya as part of learning exchanges.
  • Monitoring: In consultation with RP’s Monitoring, Evaluation, and Learning Officer, design and conduct regular monitoring activities (including in-person visits) of partner sites to ensure adherence to anti-fraud measures, SOPs, quality standards, etc.
  • Learning, reporting, communications: Lead the process of analyzing and documenting program learning and impact, including identifying best practices and consolidating recommendations. Compile, draft and submit reports to donors as needed, as well as for broader agency purposes. Develop written materials to highlight the accomplishments of the program for agency communications platforms.
  • Financial oversight: In conjunction with RP’s Chief Finance Officer, provide financial oversight for program activities and those of identified partners, ensuring adherence to budget, allowable costs, procurement policies, and principles of good stewardship.
  • Representation: Represent the program and agency in relevant fora, including interagency working groups, conferences, webinars, etc.


  • University degree in a related field and/or a minimum of five years of refugee-related work experience;
  • Minimum of three years of refugee resettlement experience, conducting identification and referral of refugees in countries of first asylum, ideally with a combination of direct casework and supervisory/managerial experience;
  • Prior experience working within both UNHCR and NGOs preferred;
  • Minimum two years of project/program management experience, including basic financial management;
  • Minimum two years of training, technical assistance, or other capacity-building experience;
  • Excellent critical thinking and analytical skills;
  • Excellent diplomatic and interpersonal skills;
  • Strong self-direction and initiative;
  • Excellent English language communication skills (reading, writing, speaking, listening); additional language skills (esp. French) a plus;
  • Excellent public speaking/presentation skills;
  • Experience working with refugees in Africa preferred;
  • Availability and willingness to travel up to 30% of the time;
  • Commitment to RefugePoint’s mission, values, and code of conduct.


  • 32 days of PTO (combined sick and vacation) in addition to 12 major holidays.
  • Flexible working schedule (4 or 5 day work week).
  • 8 weeks of paid parental leave and 4 weeks of unpaid parental leave.
  • Pre-tax flexible spending accounts.
  • Comprehensive health and dental benefits with a significant portion of the premiums paid by the organization.
  • Short-term and long-term disability and life insurance.
  • 401k plan with match up to 6% after 1 year of service.


At RefugePoint, we strive to reward our employees equitably and transparently. This means that we pay our employees based on a clear and consistent methodology and without regard to identity or personal relationships. The starting salary for this position is $86,221.

A diverse workforce helps RefugePoint realize its fullest potential. RefugePoint is committed to providing equality of opportunity for all persons in all aspects of employment without regard to race, religion, color, creed, national origin, sex, age, veteran status, sexual orientation, disability, ancestry, or any other factor unrelated to job performance.

Additionally, RefugePoint is aware that the pursuit of our vision, mission, and values is strengthened by integrating anti-racist principles in all that we do. Therefore, we are committed to being an anti-racist organization, and realize that doing so involves making a sustained commitment. Candidates from historically underrepresented group(s) are encouraged to apply.

How to apply

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