Operations Manager – UKRAINE - Tenders Global

Operations Manager – UKRAINE


Handicap International/Humanity & Inclusion (HI) is an independent and impartial international solidarity organization, which intervenes in situations of poverty and exclusion, conflicts and disasters. Working alongside people with disabilities and vulnerable populations, it acts and speaks out to meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights. More info: www.hi.org

At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.

Please indicate if you require any special accommodation, even at the first interview.



Since the beginning of the war, HI has set up a two-country program covering Ukraine and Moldova. Aligning itself with the priorities of the Ukraine Flash Appeal and Regional Refugee Response Plan, HI pillars of interventions are :

  • Health: HI aims to improve access to quality physical rehabilitation and mental health and psychosocial services (MHPSS) for conflict-affected vulnerable population.
  • Protection: Given the scale of humanitarian and protection needs, HI intervenes at various levels to ensure that vulnerable conflict-affected populations have access to multi-sectoral services tailored to their needs. In addition, HI aims to foster a disability-inclusive humanitarian response.
  • Armed Violence Reduction: Recent and ongoing attacks dangerously exacerbated Explosive Ordnance (EO) contamination in Ukraine. In light of this, HI is conducting a multi-pronged approach to EO Risk Education and Conflict Preparedness and Protection (CPP), adaptable to the evolution of the conflict.
  • Basic needs: to respond to the most acute needs for displaced households hosted by the local population or living in collective settings, HI is providing hygiene and non-food item kits, with an approach various modalities of intervention including in-kind and/or cash-based transfers.
  • Humanitarian-to-humanitarian logistics (ATLAS Logistique): To facilitate the delivery of humanitarian assistance as close as possible to the most affected populations, HI proposes mutualized storage and transportation services to other humanitarian actors – with a specific focus on “last-mile transportation”.


HI has 2 hubs, one in the East (based in Dnipro) and one in the West (based in Chernivtsi) and the coordination is in Kyiv. We have activities in other cities like Lviv, Vinnyitsia, Kharkiv, Poltava).



Reporting to HI Ukraine Country Director, the operations manager contributes to the implementation of the mandate and the 10-year strategy of Humanity & Inclusion. S/he ensures optimal quality and the impact of the projects implemented in his/her area by means of a delegation system with appropriate oversight mechanisms. With all the other HI managers, s/he shares responsibility for the sound management and effective functioning of the global organisation through paradigm changes. The operations manager manages a team of project managers in his/her country.

As an operations manager, your missions are the following:

Mission 1: Management

  • Understand the strategy, make it explicit, translate it into operational objectives for your team, lead the necessary changes. Give meaning to each management action. Encourage inter and intra departmental exchanges of practice, as well as innovation and risk-taking.
  • Organise the operational management of your team, structuring the work around identified processes, steering performance and facilitating the resolution of problems.
  • Contribute to the development of your staff, creating the conditions for their commitment, professionalism and attachment to HI. Ensure compliance with the code of conduct and institutional policies, the mindset and expected individual and collective behaviour.


Mission 2: Strategy and Steering

  • Size and plan necessary resources, recruit the project managers (ensuring a fit between skills and the projects’ challenges and ambitions), developing and monitoring their skills development plan, in connection with the corresponding jobs and with HR.
  • Where relevant, develop regular contact with current and potential donors at field level and liaise with their line manager to check coherence with institutional programming and fundraising strategy.
  • Within the operational framework defined in the StratOp, identify and transform funding opportunities in the area of assignment. Undertake (or contribute to) the design and drafting of new projects, and institutional fundraising for major multi-country projects, based on the decisions taken by the Authority regarding the opportunities.
  • In conjunction with the Technical Unit, identify, develop, and ensure the management and progression of local partnerships and/or consortia with CSOs, NGOs, institutions, companies; on technical priorities or important topics in the area and going beyond the project timeframe.


Mission 3: Operational Implementation

Responsibility 1: Ensure the sound management and monitoring of projects under his/her responsibility

  • Ensure the sound management and monitoring of projects under his/her responsibility by ensuring that HI’s quality standards are applied in the projects, ensuring compliance with project donors’ rules and contractual commitments.
  • In relation with the concerned departments, deploy all appropriate tools to enable projects monitoring
  • Undertake expenditure and manage the project activity-specific budget lines according to the delegation he/she received based on the programme signature delegation table
  • Facilitate audits (operational, financial and organisational), and ensure that their recommendations are implemented in their area of responsibility.


Responsibility 2: Keeping both potential opportunities and risks in mind, contribute to the monitoring and analysis done by the line manager, and propose mitigation measures where relevant

  • In conjunction with the line manager, implement analysis and monitoring of risks & opportunities related to HI’s presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and (when decided by the Regional Director) of an emergency preparedness plan in the area


Responsibility 3: Contribute to HI’s external influence (forums, operational and strategic alliances, etc) and the external representation of the organization (events, media) in his/her area of responsibility.

  • May represent HI to the local, national, traditional, authorities and bodies; and international organisations and humanitarian mechanisms and coordination bodies.
  • As part of his/her role, convey HI’s global advocacy messages to all the relevant external partners.


Responsibility 4: Coordinate the teams in his/her area

  • Facilitate coordination meetings between his/her direct team of project managers and the support services located in the area when necessary.
  • Follow up teams in his/her area in conjunction with their direct managers.
  • Ensure that project managers and the support teams (shared and technical services, in particular) work well together in order to facilitate project implementation in the country; conduct regular project reviews with the project managers and relevant departments.


The security in KYIV City and the surroundings area of intervention remain relatively stable, indeed a large amount of air alarm tend to disrupt work and out of activities. Currently all HI expat are living in a Hotel located in the city center (10 min walk from office) that is equipped with proper amenities (no or few electricity or water cuts, restaurant/coffee next door and underground shelter), while HI is looking for appropriate shared guesthouses. Kyiv is a large Humanitarian hub for the East with numerous international organizations are located there and social life (restaurant, café) is possible in respect of curfew (00:00 to 05:00), most of qualitative goods and international food is available with several malls and a lot of different restaurants that remain at walking distance from the Hotel and office. Communication (phone, mobile data, and internet) is working well. Currently, HI has 12 international staff in Dnipro.

Expériences / Formation

  • You hold a Diploma or Master on related fields : political sciences, humanitarian, economical cursus
  • You have at least 4 years of professional project management experience
  • You have strong management skills
  • You have strong knowledge of partnerships management
  • You are detail oriented, highly organized and able to prioritize workflow
  • You have a good resistance to stress, and experience in an emergency context
  • You are very positive, have a constructive and dynamic personality, are solution-oriented with a high level of professional maturity, flexibility and autonomy
  • You have excellent verbal and written communication skills in English.


At HI, the conditions offered are up to your commitment and adapted to the context of your mission. https://hi.org/en/join-the-team

  • 12 months International contract starting from 1st, February 2024
  • The international contract provides social cover adapted to your situation:
  • Unemployment insurance benefits for EU nationals
  • Pension scheme
  • Medical coverage with 50% of employee contribution
  • Repatriation insurance paid by HI


  • Salary from 2869 € gross/month upon experience
  • Perdiem: 557,13 € net/month – paid in the field
  • Hardship: 500 € net/month paid with your salary
  • Paid leaves: 25 days per year;
  • R&R: 5 days every 8 weeks and possible transport/package support.
  • Position: unaccompanied
    • Payment for travel costs (air ticket & visa) and transport of your personal effects


  • Housing: Collective taken in charge by HI


If you are resident in the country: local package

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