Peer Support Specialist - Tenders Global

Peer Support Specialist


The Company:
AlohaCare is a local, non-profit health plan serving the Medicaid

and Medicare dual eligible population.

We provide comprehensive managed care to qualifying health plan members

through well-established partnerships with quality health care providers and community-governed

health centers. Our mission is to serve individuals and communities in the true

spirit of aloha by ensuring and advocating access to quality health care for

all. This is accomplished with emphasis on prevention and primary care through community

health centers that founded us and continue to guide us as well as with others

that share our commitment. As Hawaii’s third-largest health plan, AlohaCare

offers comprehensive prevention, primary and specialty care coverage in order

to successfully build a healthy Hawaii.

The Company:
AlohaCare employees share a passion for helping Hawaii’s most

underserved communities. This passion

for helping and caring for others is internalized and applied to our employees

through a supportive and positive work environment, healthy work/life balance,

continuous communication and a generous benefits package.

AlohaCare’s leadership empowers and engages its employees through

frequent diversity, recognition, community, and educational events and

programs. AlohaCare has a strong commitment to support Hawaii’s families and

reinforces a healthy work/home balance for its employees. Because AlohaCare

values honesty, respect and trust with both our internal and external

customers, we encourage open-door, two-way communication through daily

interactions, employee events and quarterly all-staff meetings. AlohaCare’s

comprehensive benefits package includes low cost medical, dental, drug and

vision insurance, PTO program, 401k employer contribution, referral bonus and

pretax transportation and parking program.

These employee-focused efforts contribute to a friendly,

team-oriented culture which is positively reflected into the communities we





The Peer Support Specialist plays an important role in AlohaCare’s

care team, supporting and encouraging peer members in the development of

goal-setting for recovery and resiliency and working towards new coping skill

development, learning self-monitoring techniques, and practicing ways to

problem solve. As a role model, the Peer Support Specialist supports

members during their recovery, bringing them together into self-help groups and

encouraging them toward self-reliance in the community.

Primary Duties and Responsibilities:
Performing initial

outreach to conduct education and welcome call as neededSchedule and attend member home visits and

provider visits, if needed. Coordinate with the RN or SW Health

Coordinators to complete required Initial and annual member reassessments. The

Peer Support Specialists will execute planned non-clinical intervention(s)

directed by the licensed clinician, which include but are not limited to

facilitating timely access to services, ensuring there are no barriers to care

and medications, identifying and providing transportation assistance, if

needed, etc., on behalf of the member and provider. Scheduling and

completing required initial and annual health care assessments Providing needed

member education and assisting with coordinating referrals to appropriate

services.Documenting in an

electronic database assessment information and health coordination activitiesMonitoring

assessments and claims to identify any signs of health status changes Coordinating and

collaborating with interdisciplinary care team members including providers,

family members, caregivers and community agencies to support members in

maintaining or improving their current health statusParticipating in

internal interdisciplinary care team meetings

Coordinating with

appropriate operational departments as required by the member’s needs (e.g.,

Medical Management, Transition of Care, disease Management, Care Coordination,

Service Coordination, Travel, etc.) and network physicians/providers to

facilitate timely access to available and authorized servicesAssisting the

member with maintaining eligibility and connections with other programs the

member may quality forPerforming member

outreach calls in collaboration with Quality Improvement projects and Care

Coordination activities related to HEDIS and STAR ratingsAssisting the

member with accessing translation services when needed and requestedPerforming other

duties as assigned by supervisor and/or manager Responsible to

maintain AlohaCare’s confidential information in accordance with AlohaCare

policies, and state and federal laws, rules and regulations regarding

confidentiality. Employees have access to AlohaCare data based on the

data classification assigned to this job title.

Required competencies and


High School Diploma


Certified Peer Specialist (HCPS) certification through AMHD.

Minimum of five (5) years of work experience

Cultural diversity and experience

Strong oral, written and interpersonal and

communication skills, including telephone etiquette

Strong listening skills

Strong multi-tasking skills

High energy level and ability to perform

repetitive tasks in a fast paced work environment

Quick learner with the ability to absorb and

retain detailed information

Working knowledge of Microsoft office

(outlook, work, excel)

Requires operation of general office equipment

to include: PC, company phone,

intermediate skill using Microsoft programs: word, excel, outlook, and fax/copy



customer service skills

Possession of

valid driver’s license with access to a reliable insured automobile

Preferred Requirements

Bilingual in

Ilocano, Tagalog and/or Korean preferred


to complete multiple tasks to ensure timeliness standards are met

Ability to work

independently with minimal direction

Physical and Environmental Demands:
Sedentary Work: Exerting up to 20 pounds of

force occasionally and/or a negligible amount of force frequently or

constantly to lift, carry, push, pull, or otherwise move objects.

Sedentary work involves sitting most of the time, but may involve walking

or standing for brief periods of time.

Inside working conditions

No environmental hazards

Requires operation of general office equipment

to include PC

AlohaCare is committed to providing equal employment

opportunity to all applicants in accordance with sound practices and federal

and state laws. Our policy prohibits

discrimination and harassment because of race, color, religion, sex (including

gender identity or expression), pregnancy, age, national origin, ancestry,

marital status, arrest and court record, disability, genetic information,

sexual orientation, domestic or sexual violence victim status, credit history,

citizenship status, military/veterans status, or other characteristics

protected under applicable state and federal laws, regulations, and/or

executive orders.

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