Program Coordinator II - Tenders Global

Program Coordinator II

University of Kentucky

Posting Details
Posting Details

Job Title Program Coordinator II
Requisition Number RE42873
Working Title Child Welfare Prospect Experience (PX) Specialist
Department Name 8T110:College of Social Work
Work Location Lexington, KY
Grade Level 44
Salary Range $43,361-69,383/year
Type of Position Staff
Position Time Status Full-Time
Required Education


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Required Related Experience

3 yrs

Required License/Registration/Certification None
Physical Requirements Repetitive motions typical of desk work: sitting/bending/typing/twisting; prolonged exposure to computer screen. lifting/pushing/pulling objects up to 25lbs
Shift Monday – Friday 8:00am – 5:00pm; some evenings and weekends on an as needed basis
Job Summary Since 1938, CoSW has been a leader in social work. Our mission is clear: Through rigorous research, excellence in instruction, and steadfast service, the CoSW works to improve the human condition. Always, in all ways.
Reporting to the Child Welfare CR Manager, the Child Welfare Prospect Experience (PX) Specialist is responsible for fostering and sustaining an unparalleled prospect experience across all phases of programmatic journeys. Via an integrated omni-channel approach, the PX Specialist will ensure a prospect experience that is personable, informative, and innovative.
Experience Coordination

  • Stay current with industry best practices associated with innovation in UX journeys
  • Liaise with internal project teams and stakeholders to ensure that gaps in the PX journey addressed in an appropriate and timely manner
  • Execute effective campaigns to drive prospect engagement, retention, and conversion rates
  • Assess experience user metrics and behavior to identify opportunities for improvement and lead generation.

Prospect Support

  • Engage with prospects across the entirety of program journeys using multiple channels and tools
  • Provide excellent prospect service at every point of contact
  • Ensure timely and proactive outreach to prospects at all participating institutions
  • Provide relevant program information associated with prospect queries and needs

Process Assessment

  • Collect, track, and analyze prospect feedback and suggest improvements to programmatic leadership
  • Provide ongoing weekly reporting and analytics for overall health of PX journey
  • Engage with site coordinators to receive and communicate feedback associated with prospect engagement

Multi-Channel Content Management

  • Collaborate with cross-functional teams to develop and deploy impactful, relevant, and compelling multichannel content.
  • Ensure message consistency associated with programs across all institutions
  • Initiate periodic content reviews to ensure adherence to program criteria

The successful candidate for this position will be knowledgeable about child welfare and have the ability to work collaboratively with multiple and various partners.

Skills / Knowledge / Abilities
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 12/12/2023
University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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