Job Overview: The headquarters Resettlement Team oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high quality programs by providing technical assistance, training and monitoring. The Reception and Placement Program, funded by the Bureau for Population, Refugees and Migration, provides early self-sufficiency services to newly arrived refugees.The Program Officer, R&P Roving Direct Servicessupports the overall management and implementation of roving direct services for the Reception & Placement Program. The Program Officer, R&P Roving Direct Services will provide in-person and virtual support to IRC U.S. offices in need of additional staffing support, due to unexpected vacancies or a surge in arrivals. This position will be expected to travel up to 50% of the time to any of the 28+ IRC resettlement sites and provide a range of strengths-based, client-centered case management services. In addition to providing on-the-ground and virtual support, the Roving Direct Services Case Coordinator will train, guide, and mentor three Roving Direct Services Caseworker Coordinators who also provide R&P services at local sites. The Program Officer works closely with HQ R&P team, larger resettlement team, and local office leadership. This position will report to Senior Program Officer, R&P within Resettlement, Asylum and Integration (RAI) Department.
- Lead the overall management and implementation of the HQ Reception & Placement Roving Direct Services team to support all local IRC sites.
- Supervise and train three caseworker coordinators to ensure their skills and efforts respond to the needs of local IRC R&P programs.
- Deploy to temporarily fill local Resettlement Manager or Caseworker Supervisor positions. Provide on-the-ground and virtual R&P programming. Services and responsibilities may include assuring cases, submitting period reports, approving client payments, overseeing quality assurance procedures, and when needed, direct R&P service provision.
- Temporarily supervise and support local IRC office R&P staff and interns as needed.
- Train local office team members, provide guidance on both programmatic challenges and complex cases.
- Manage travel budget for the R&P Roving Direct Services team.
- Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
- Collaborate effectively with local office staff and partner organizations. Ensure positive interactions with area service providers for the benefit of the local office and clients.
- Promptly reconcile travel expenses in IRC’s financial management software.
Education: Bachelor’s degree in social work or related field of study preferred.
- Minimum 3 years of experience successfully providing casework services required; Reception & Placement (R&P) experience and expertise is required.
- Experience working with refugee and/or immigrant populations required.
- Previous experience supervising case managers strongly preferred.
- Prior experience in onboarding and training staff and supporting quality assurance efforts preferred.
Demonstrated Skills & Competencies:
- Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
- Strong analytic problem-solving skills.
- Ability to work both independently and in a dynamic, cross-functional global team structure.
- Highly proficient in Microsoft Office suite.
- Demonstrated ability to work effectively with stakeholders at all levels.
- Ability to manage others and work through change in a proactive and positive manner.
- Valid driver’s license
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.