Programme Assistant

Energy Saving Trust is an independent organisation working to address the climate
emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy
efficiency, low carbon transport and sustainable energy use. We aim to address the climate
emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part
of the effort to address the climate emergency makes working for us truly meaningful and
rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to
creating an engaging, supportive, and inclusive workplace for all and providing opportunities
for development, training, and growth. We also provide a range of benefits such as flexible
working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information
on why Energy Saving Trust is a great place to work.

The role

Business Energy Scotland is funded by the Scottish Government to provide free, impartial
support and access to funding to help small and medium-sized enterprises (SMEs) save energy,
carbon, and money. As Scottish businesses try to overcome the twin challenges of record energy
prices and playing their part in reducing carbon emissions, our work is more important than
ever.

In this role you will answer initial enquires to Business Energy Scotland and support the
administration of individual cases to ensure that service users receive timely and effective
support throughout their journey. You will be the first point of contact for SMEs contacting
Business Energy Scotland so your work will be vital in helping them start their energy saving
process. After your initial contact with the business, you will forward enquiries to other
members of the Business Energy Scotland team who will provide in-depth technical support.

What you’ll do

• Answer initial telephone, online and email enquiries from businesses. Response templates will
  be available, and you will take note of key information.
• Provide administrative support by recording key information on a range of IT systems
• After you receive an initial enquiry, you will hand over the case to another member of the
  Business Energy Scotland team who will organise further technical support for the business.

What you’ll bring

• Excellent customer care skills
• Demonstrable IT skills
• Telephone skills/call-handling experience
• Experience of working in office support operations

This is a permanent position, either full-time or part-time. Home-based or blended
(home and office-based) working is possible for this role.

Energy Saving Trust offers a range of benefits to all employees such as flexible working, an
employee assistance programme, and a wellbeing allowance. Please see our careers page for more info.

For more information, please see the job description on our website.

Applications close 23:59 on Sunday, 19 February 2023. Interviews will be held
between 22-23 February 2023.

To apply, please forward your CV and cover letter to [email protected]. In your cover
letter please outline how you meet the knowledge, skills and qualifications required section in
the job description. Please state the job reference you are applying for in the subject line.
Applications submitted without a covering letter will not be considered.

To address the urgent challenges posed by the climate emergency, we need a diversity of people,
experiences, and ideas. We strongly encourage applicants from a wide range of
backgrounds and with different identities and experiences to apply for roles with Energy Saving
Trust.

Find out more about our
commitment to creating a diverse, inclusive, and equitable workplace here.

If you think you may need some additional support or reasonable adjustments made to any part of
the application/recruitment process, please get in touch with [email protected].

Due to current restrictions on office capacity the majority of our staff are working from home.
Will we be happy to discuss how we are managing this and the transition to a blended working
model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this
post, you must be able to demonstrate your eligibility to work in the UK.