Project ICT Support Associate – NPSA 6, Yemen - Tenders Global

Project ICT Support Associate – NPSA 6, Yemen

  • Contract
  • Yemen
  • Posted 2 months ago

United Nations Development Programme (UNDP)

Job Description

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Consistent with the United Nations Development Programme (UNDP) strategy for assistance to the mine action sector in Yemen, one of the primary goals of the UN is to ensure the most efficient and effective response to the impact of landmines, unexploded ordnance (UXO) and other explosive remnants of war (ERW, including cluster- munitions). According to the UN Policy on Mine Action and Effective Coordination, the primary responsibility for addressing the threats faced by the population from contamination remains with the affected state. To promote national ownership, responsibility, leadership and effective coordination, the UNDP is mandated by the General Assembly to assist the national authorities in their efforts to review and strengthen existing coordination mechanisms and further develop a national mine action programme.


Yemen has suffered numerous conflicts since the Second World War, each conflict leaving its own ERW legacy. The current conflict since 2015 in Yemen has become a forgotten war along with the forgotten crises in its wake. Current belligerents are the Government and the Revolutionary Council and in the voids of governance while the fighting continues, numerous insurgents have increased their footprint.  The population are caught in the middle and the human suffering across the country is staggering with widespread hunger, lack of medical support, spread of disease and a general collapse of the economy.


As a result, UNDP has developed the multi-faceted Yemen Resilience Programme of which national support to the mine action sector is one pillar. The major counter-parts for UNDP are the NMAC (National Mine Action Centre), YEMAC (Yemeni Executive Mine Action Centre) and the YMACC (Yemen Mine Action Coordidnation Centre). NMAC is responsible for policy and direction, YEMAC for the implementation and co-ordination of mine action activities and YMACC for co-ordination and monitoring/quality assurance of mine action activities.


UNDP Yemen is looking to recruit a dynamic individual to join its Mine Action project team.  Under the direct supervision of the project Operations Officer, the project’s ICT Support Assistant will assist the project team with project’s opersational, administrative and financial activities to achieve set project targets. The encumbent will have the responsibility for ensuring the highest efficiency in the delivery of advisory functions to the project and its national counterparts in the areas of ICT management (systems and strategies), effective functioning of hardware and software packages, support to networks administration and provision of administrative support. S/he will provide also perform guidance and  oversight role to ensure compliance with UNDP rules and regulations to junior IT colleagues if needed.


Duties and Responsibilities

a)Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

  • Compliance with corporate information management and technology standards, guidelines and procedures for the IT environment.
  • Support to the use of Informations Management System for Mine Action IMSMA functionality for improved business results and improved client services.
  • Provision of inputs to the ciounterparts administrative business processes mapping and development of the internal standard operating procedures (SOPs) in regards to IT management.
  • Provision of inputs to preparation of results-oriented workplans.



b) Ensures effective functioning of the hardware and software packages, focusing on the achievement of the following results:

  • Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
  • Assistance in the installation of commercial and in-house developed software and related upgrades
  • Assistance in upgrading patch and anti-virus programs on a timely basis.
  • Monitoring of file server traffic, usage and performance on a frequent and regular basis.
  • Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

c) Supports networks administration, focusing on achievement of the following results:

  • Assistance in trouble-shooting and monitoring of network problems.
  • Response to user needs and questions regarding network access.
  • Assistance in backup and restoration procedures for local drives. Maintenance of backup logs.
  • Assistance to organization of off-site storage of backups (if available).
  • Assist with assets disposal/transfer; follow up on request and maintenance for disposal/transfer action and enter records in the asset control database (system) ensuring inventory records are up to date and accurate;

d) Provides administrative support, focusing on achievement of the following results::

  • Maintenance of an up-to-date inventory of software and hardware.
  • Maintenance of a library of ICT related reference materials.
  • Maintenance of the inventory and stock of supplies and spare parts in cooperation with the project operations staff.
  • Maintenance of the filing system ensuring safekeeping of confidential materials.
  • Extraction of data from various sources.
  • Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
  • Provision of ICT support to key events.

e) Participates in knowledge building and sharing activities, focusing on achievement of the following results:

  • Participate in the trainings for the operations/projects staff on IT procedures;
  • Provide training to project and counterparts staff on the IT procedures when required.
  • Systematic gaining and sharing of knowledge and experience related to IT management.


f) Maps and IMSMA

  • Assist in preparation and printing of informative maps with mine action and other available data.
  •  Work and produce standard mapping templates.
  • Update Geodatabases and use updated themes on produced maps.
  •  Update and organize GIS projects and take regular backups of GIS data.
  • Geo referencing of interest locations and efficient use on mapping projects.
  • Maintain and contribute to the operations mapping archive.
  •  Follow-up on all GIS procurement requests and keep updated log on delivery status.
  • Keep updated log on delivered map products to all UNDP and other stakeholders.

g) Gender Equality and Women’s Empowerment

  • Support the development of gender responsive information management system that include information on the project transformational impact as well as the level of women participation;
  • Ensure collection and reporting of data is disaggregated by sex, age, disabilities, status and other intersectionality;
  • Support the Gender officer/Focal Point to conduct periodic gender review, prepare gender fact sheets, and report gender related lessons learned and recommendations;
  • Support the institutional and technical capacity of the project team and stakeholders on gender responsive information management system;
  • Contribute to the country office knowledge management system on gender equality and women’s empowerment.

h) The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that:

  • Human rights and gender equality is prioritized as an ethical principle within all actions;
  • Activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”;
  • Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender are respected within all implementations including data production;
  • Differentiated needs of women and men are considered;
  • Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created;
  • Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. introduced.


4.      Institutional Arrangement

  • The person will report to, and be directly supervised by the project IT officer.
  • In close coordination with the IMSMA Officer and other member of the Project Team the Project ICT Assistant will be responsible for providing overall and day to day administrative/operational support for smooth and effective implementation of the project
  • The incumbent will also guide the junior members of the operations/admin team of the Project.


Core Competencies:
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline  
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback  
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident  
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships  
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination  

Cross-Functional & Technical competencies (insert up to 7 competencies)

Thematic Area Name Definition
Entrepreneurial thinking Data Management & Analytics Ability to create clarity around UNDP value proposition to beneficiaries and partners and to develop service offers responding to client needs based on UNDP’s organizational priorities and mandate
Communication Event planning and execution Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed
Digital Awareness and Literacy Data Management & Analytics Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Information Management and Technology Data Management & Analytics Knowledge in data management, data sciences, ability to structure data, develop dashboard and visualization. Design data warehouses, data lakes or data platforms concepts
Information Management and Technology IT Continuity and Disaster Recovery Ability to advise on IT continuity and disaster recovery. Knowledge of ISO 22301 an asset.
Information Management and Technology IT Service Delivery & Operations Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience Ability to manage quality of IT services
Information Management and Technology IT Customer Support Ability to support l customers on IT related issues and

generate and contribute to continuous improvement

processes to deliver a great user experience.



Required Skills and Experience
  • Completion of Secondary education is required.
  • Bachelor’s degree in hardware and software management, Computer Science, Information Science and Technology, Geographic Information System or related fields (desired)
  • Minimum 6 years (Secondary education) or 3 years (Bachelor degree) of relevant experience required in the field and in areas of end-users support.

Required  skills: 

  • Support to management of hardware and software platforms, relevant office equipment, knowledge of windows-based packages / applications, office software and other generic applications,
  • Network administration with experience in computer networking – TCP/IP, routing, switching.
  • Knowledge of the design, implementation and maintenance of information and telecommunication systems and services or other relevant areas.

Desired skills in addition to the competencies covered in the Competencies section : 

  • Experience in dealing with IMSMA an asset
  • Experience with PeopleSoft/ATLAS, are an asset;
  • Experience with Microsoft Server or another network operating systems would be an asset
  • Experience in hardware support is an asset
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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