Registered Nurse (RN),

Santa Cruz Community Health (SCCH) began as a women’s health collective in 1974 with the mission to improve the health of our patients and the community and advocate the feminist goals of social, political, and economic equality. Now, more than 45 years later, we serve that same mission as a nonprofit Federally Qualified Health Center operating three separate sites: the Santa Cruz Women’s Health Center in downtown Santa Cruz serving women and children; the East Cliff Family Health Center in Live Oak, serving everyone; and the new Mountain Health Clinic providing easier access to care to patients in the San Lorenzo Valley.

SCCH has a diverse patient population and an engaging and friendly work environment. Our caring and committed staff works as a team to fulfill our mission so that all our patients have access to comprehensive, quality health care.

In December 2022, the East Cliff Family Health Center will change locations in Live Oak and move into a brand-new space offering an integrated, state-of-the-art health and housing campus. SCCH will continue to provide medical, behavioral health, and specialty care with a focus on pediatrics. The campus addresses a triple goal of increasing access to healthcare, growing affordable housing, and creating economic opportunity. Partners in the project are Santa Cruz Community Health, Dientes Community Dental Care, and MidPen Housing.

JOB SUMMARY:

The Registered Nurse (RN) is an essential part of the overall clinical team, the RN ensures that clinical operations and systems are organized to meet the strategic objectives of SCCH. Oversight of the daily operations of the clinical components of the patient experience requires exceptional critical thinking, leadership, patient relations, organizational and time management skills. The RN provides nursing services such as patient triage, making clinical assessment, organizing team-based care plans, administering medications, managing patient education.

Classification: Part-Time and Full-Time Available, Hourly, Non-Exempt
Reports to: Clinical Nurse Manager
Location: East Cliff Family Health Center or Santa Cruz Women’s Health Center
Hours: Varies

CORE JOB RESPONSIBILITIES:

Direct Care

Collaborate with the Site Medical Directors, Family Practice Care Teams, and Clinic Manager to establish and maintain an effective and high-quality of health systems for patients.

Monitor the clinical work flow and staff for Family Practice:

• Assist in monitoring care team bucket
• Obtain history for walk-ins and urgent same day appointments
• Lead same day scheduling based on acuity triage
• Clinical mentoring of Medical Assistants
• Triage phone calls and provide clinical advice
• Field correspondence with hospitals, emergency departments, specialists and other community health partners.
• Balance the clinical workload in real time: ensure that clinic workflow runs smoothly and that clinic patients receive care in a timely manner.
• Ensure collaboration and proper teamwork and clinic flow.
• Work closely with Family Practice Providers for continuity, patient education and appropriate same day access
• Assist Teams Pre and Post Huddle
• Administer medications, injections, and assist with procedures
• Triage patients both through phone and face to face contact
• Patient Visits and New patient intakes
• Patient Education and counseling
• Medication Reconciliation
• Special Projects, as needed
• Emergency Response Team

COMPETENCIES:

Job Expertise

• Demonstrates knowledge of applicable clinical principles and practices
• Demonstrates knowledge and use of clinic policies and procedures as well as applicable federal and state rules and regulations
• Applies technical can procedural skills efficiently and effectively
• Successfully gathers and uses information, procedures, materials, equipment and techniques required for position
• Demonstrates ability to effectively use Electronic Health Records (EHR)

Customer Service

• Provides patient-centered customer service at all times
• Demonstrates the ability to anticipate patients’ needs and deliver services and respond to patients in a timely, accurate, courteous, respectful and friendly manner
• Demonstrates ownership, initiative, attention to detail, and follow-through
• Approaches problem-solving by focusing on patients first
• Advocates for care that best serves the patient
• Addresses customer complaints/problems in a timely manner

Communication Skills

• Oral and written communication is clear, concise, accurate, positive and respectful
• Demonstrates comprehension of oral and written questions, instructions, and information rapidly, thoroughly, and accurately
• Response to oral and written questions, instructions, and information is timely and appropriate
• Written communication is well-organized, legible, concise, neat, and in proper grammatical form
• Checks work related email and mailbox on a daily basis

Teamwork and Interpersonal Skills

• Dealings with others are characterized by fairness, courtesy, diplomacy, honesty, firmness, empathy and confidence
• Effective in offering support and assistance to others, in obtaining information from others, and in supplying information to others
• Demonstrates a positive attitude, flexibility and ability to develop effective relationships by helping others accomplish tasks and using collaboration and conflict resolution skills

Judgement & Problem Solving

• Uses critical thinking and common sense to analyze situations, make timely and valid decisions, and take appropriate actions
• Demonstrates good judgment in making decisions
• Resolves issues independently and only seeks assistance as needed

Reliability

• Completes assigned duties and responsibilities in an accurate, timely and efficient manner
• Arrives to work on time and maintains consistent attendance
• Follows instructions and appropriate procedures
• Maintains patient confidentiality as required by HIPAA

Personal Development

• Attend required annual in-service programs
• Comply with all training’s, drills, policies and procedures concerning safety
• 100% attendance to mandatory skills/competencies updates yearly required
• Maintain license and credentialing requirements

QUALIFICATIONS:

MINIMUM QUALIFICATIONS:

• A valid and current Registered Nurse license issued by the State of California. Must be a graduate of an accredited school of nursing. We are new graduate friendly!
• Bi-lingual Spanish/English fluency required
• Value, promote, and commit to SCCH’s mission, vision, and values
• Desire to serve the community clinic population with excellent health care
• Demonstrated ability to perform assigned responsibilities with minimum supervision; to maintain quality control standards; to interpret, adapt and apply guidelines and procedures.
• Excellent team player balanced with initiative and organizational skills
• Commitment to preventive care and empowering patients to make informed health care decisions
• Excellent oral and written communication skills
• Ability to work some evenings
• Knowledge of HIPAA regulations

MINIMUM QUALIFICATIONS:

• Current CPR certification
• Two years of nursing experience, preferred
• Two years of medical triage experience, preferred.
• BSN preferred

WORK CONDITIONS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to grasp, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust.

SALARY AND BENEFITS:

$5,000 hiring bonus, linked to a minimum 2-year commitment. Competitive compensation with hourly pay range of $44.16 to $55.40/hour. Benefits package available for employees working at least 20 hrs/week. Paid time off and paid holidays accrue from date of hire. Paid Medical License(s), and CME (fees and days off). Employer subsidized group health, dental, vision and life insurance plans starting the first of the month after 30 days of employment. Automatic 2% enrollment in an Employer sponsored 401K plan with 2% retirement match.

APPLICATION PROCESS:

To apply, download our employment application on the Careers page of our website: schealthcenters.org. Submit application and current resume with letter of interest to Human Resources. No phone inquiries, please.

SANTA CRUZ COMMUNITY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER (M/F/V/D)

Job Types: Full-time, Part-time

Pay: $44.16 – $55.40 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• License reimbursement
• Life insurance
• Loan forgiveness
• Malpractice insurance
• Paid sick time
• Paid time off
• Pet insurance
• Referral program
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Physical setting:

• Clinic

Standard shift:

• Day shift
• Evening shift

Supplemental schedule:

• Overtime

Weekly schedule:

• Monday to Friday

COVID-19 considerations:
All healthcare workers are required through CA state law mandate to receive COVID-19 vaccination and booster by March 1, 2022.

Ability to commute/relocate:

• Santa Cruz, CA 95062: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Nursing: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• RN license in California (Required)

Work Location: One location