Relief Shelter Support Worker – Overnight ( JOB ID: ARIS1005) - Tenders Global

Relief Shelter Support Worker – Overnight ( JOB ID: ARIS1005)

YWCA Toronto


Employment Type: Relief

Work Hours: Varied, as needed

Salary: $27.10 per hour (Level 5)

Location: Confidential Address – Downtown Toronto

Application Deadline: Thursday, January 11, 2024


YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Relief Shelter Support Worker works with women, gender diverse people and children within a collaborative team to provide meaningful and relevant services within a feminist framework that includes a working knowledge of the dynamics and effects of trauma, mental health and oppression. They are responsible for working collaboratively with women, gender diverse people and their children to establish a plan which will facilitate a safe and effective path to independence.


YWCA Arise provides safe and secure emergency shelter for women, gender diverse people and their children who are fleeing violence.  The shelter is staffed 24 hours a day and supports 8 families and one single woman.  In addition to shelter, families are offered case management support and enriching group and community activities to help them deal with the trauma they have experienced and begin to establish lives that are free of violence.


·       Applies knowledge of the issues of trauma and the dynamics of woman abuse to develop and implement effective support strategies;

·       Provides orientation to new participants to ensure familiarity and understanding of programs, staff and community environment;

·       Conducts intake meetings and assessments to identify participant’s needs, provides information and referrals in the areas of health, sexuality, counseling, conflict resolution, housing, employment, education, immigration, income alternatives, and social assistance matters;

·       Provides daily support services to participants (e.g. weekly allowance, bus tickets/taxi vouchers, first aid, long-distance calls and assists with completion of forms and statements);

·       Demonstrates and maintains knowledge of relevant legislation and effective support strategies regarding trauma and the dynamics of women abuse;

·       Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices;

·       Provides social and recreational culturally diverse programming to address issues of isolation and to build community;

·       Uses mediation and counselling skills to encourage and maintain a co-operative, supportive and productive  environment for the community.


·       In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW);  an analytical framework that identifies clients’ relationships to social systems and the demonstrated practical application of this framework (Cases for Equivelancy will be considered);

·       Completion of workshops and courses pertaining to trauma;

·       1 to 3 years’ experience in client centered counselling focused on trauma issues with clients at risk and/or homeless women;

·       Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) is an asset;

·       Demonstrated knowledge of harm reduction principles and practice;

·       Demonstrated knowledge of community resources and supports focused on trauma;

·       In-depth knowledge of the dynamics of woman abuse and trauma within an anti-oppression framework;

·       Demonstrated experience in the development, delivery and evaluation of workshops and groups;

·       Understanding of the obstacles homeless women face and experience;

·       Experience delivering culturally sensitive services in a multicultural environment;

·       Excellent communication and interpersonal skills;

·       Knowledge and understanding of mental health, substance use/addictions, advocacy, refugee and immigration issues and homelessness;

·       Life Skills Certificate an asset;

·       Certificate in trauma counselling would be an asset;

·       Knowledge of a second language and/or culture would be an asset.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health


Please click or copy and paste the link in your browser to apply:

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto employees, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Posting Date: December 29, 2023


27.10/ hour

How to Apply

Please click or copy and paste the link in your browser to apply: 


About YWCA Toronto

YWCA Toronto is an association by, for and about women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

To help us track our recruitment effort, please indicate in your email/cover letter where ( you saw this job posting.

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