Resettlement Assistant - Tenders Global

Resettlement Assistant

  • Contract
  • Quito
  • Posted 2 months ago

UNHCR - United Nations High Commissioner for Refugees

Hardship Level

A (least hardship)

Family Type


Family Type


Residential location (if applicable)



Staff Member / Affiliate Type

General Service


Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

April 8, 2023

Standard Job Description

Resettlement Assistant
Organizational Setting and Work Relationships
A Resettlement Assistant position is typically located at Multi-Country Office, Branch Office or Field Office. Under supervision, the incumbent¿s primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may occasionally take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office to exchange information and discuss issues on resettlement cases. Some limited contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.
– Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
– Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor.
– Follow-up on cases from time of submission to final decision and departure.
– Comply with UNHCR¿s standard operating procedures on resettlement, ensuring timely action on cases.
– Assist in logistical arrangements of selection missions by resettlement countries.
– Coordinate travel and departure arrangements for refugees accepted for resettlement.
– Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database.
– Occasionally, assist in carrying out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures.
– Occasionally, provide counselling to persons of concern (PoC).
– Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
– Assist in maintaining accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
– Draft / type routine correspondence to Field Offices / Multi-Country Offices / Headquarters.
– Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
– Assist in mitigating resettlement fraud by reporting suspected fraud.
– Provide counselling to PoC.
– Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
International Relations, International Law
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Not specified
Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications.
Completion of UNHCR specific learning/training activities.
Functional Skills
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
CO-Cross-cultural communication
UN-Analysis of geo-political realities and their socio-cultural implications
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Title of Position: Resettlement Assistant
Position Number: 10016867
Category & Level: General Services, G4
UNHCR Quito, Ecuador
Effective date: 17 April 2023
Duration: Initially one year – Fixed Term Appointment
(upon medical clearance and references check)

UNHCR operation in Ecuador is fundamentally driven to deliver protection and solutions to a variety of persons of UNHCR’s concern such as asylum-seekers, refugees, and stateless in partnership and close collaboration with national authorities as well as non-governmental organizations and communities. Particular attention and specific multi-faceted protection and assistance is often provided within short timeframes and at times little resources in demanding operational environment.
The operation is coordinated at the national level by the country office in Quito. In addition, UNHCR has Sub-Offices in Quito (Solanda), Ibarra and Guayaquil; Field Offices in Esmeraldas, Huaquillas, Tulcán, Lago Agrio, and Field Units in Manta, Cuenca and Ambato.
Ecuador is a destination and transit country for persons in need of international protection. Over the past two decades, Ecuador has been hosting more than 68,000 recognized refugees (mainly Colombians) and has become a main destination and transit country for Venezuelan refugees and migrants. Ecuador receives the second largest number of Venezuelans after Colombia. Over 2.2 million have arrived in Ecuador since 2016. In 2019 Venezuelans have been arriving in Ecuador at an average of 1,950 people per day, almost all through the border crossings with Colombia. While 80% of Venezuelans arriving in Ecuador are in transit to third countries, official estimates are that more than 385,000 are residing in Ecuador.
Resettlement remains a key component of UNHCR’s protection strategy, both as an effective tool to address protection shortcomings and a durable solution for extremely vulnerable refugees not achieving local integration in the country. For the past years, the operation until this year has mainly focused on the resettlement of the Colombian refugee population, particularly the situation of Colombian cases facing significant protection risks which not being able to meet their basic needs and other component is in a context of serious deterioration of the security situation in Colombia border areas following FARC’s demobilization process and the spill over of the Colombian conflict in Ecuador. In addition, it is worth mentioning that Ecuador has become one of the main destination countries for Venezuelans in need of international protection. By November 2018, over 1.3 million Venezuelan migrants and refuges arrived in Ecuador. While 75% of Venezuelan arriving in Ecuador stayed in the country for only a few days while they are in transit to third countries, more than 250,000 are estimated to have stayed in Ecuador. Venezuelans arriving in Ecuador are met with obstacles to access and asylum and/or migratory alternatives.
The Ecuador operation has already identified specific profiles facing serious protection needs for this population which will that the operation seeks to address under the Ecuadorian resettlement program.

Candidates must be present in the country at the moment of selection.
A) English is mandatory (B2 level).
B) A technical test will be administered to shortlisted candidates.
C) Foreign candidates, to be considered eligible for this position, must have a temporary or permanent residence in Ecuador that allows them to carry out work activities in the country.
D) Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The recommended candidate(s) will be required to provide the proof of vaccination prior to recruitment.

Required languages (expected Overall ability is at least B2 level):


Desired languages




Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:


Additional Qualifications


CO-Cross-cultural communication, PR-Refugee Resettlement programs, PR-Resettlement Anti-Fraud Policy and Procedures, UN-Analysis of geo-political realities and their socio-cultural implications



International Law – Other, International Relations – Other

Work Experience


Accountability, Analytical thinking, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Organizational awareness, Planning & organizing, Teamwork & collaboration

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Additional Information

Functional clearance

This position doesn’t require a functional clearance

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