Residential Services Assistant (Portering Services) - Tenders Global

Residential Services Assistant (Portering Services)

Durham University

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Residential Services Assistant (Portering Services) (
Job Number:
 23002018)
Operations Directorate
Grade 2:  £21,254 – £21,543
Open-Ended/Permanent  Full Time
Contracted Hours per Week: 35
Closing Date
: 06-Dec-2023, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

Job Title: Residential Services Assistant (Portering Services)
Department
: Operations Directorate     
Grade: Grade 2   
Salary ranges from:
£11.68 per hour / £21,253 Annually (Pro Rata) to £14.32 per hour / £26,057 Annually (Pro Rata).


The University    
    
At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community.  We inspire our people to do extraordinary things and we invite you to join our fantastic team.    
   
Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.    
   
At the University we promote and actively champion equality, diversity and inclusion.  It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.     
   
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  For more information on our EDI strategy and values, click here
    

The Role and Department

The Colleges Operations Directorate forms part of the Colleges and Student Experience Division, which is responsible for providing a world class student experience to our diverse student community.   

The Colleges Operations Directorate plays an integral role in providing excellent services and facilities to support the personal development of students. The services provided by the Directorate include; catering, housekeeping, reception, security and maintenance, as well as providing systems for the management of health and safety, and food safety.   

As well as providing a highly competitive salary and rewards package, a key strategy, embedded within the Directorate is the ongoing development of its People, join us today and have the opportunity to define and grow your career at Durham University.   

Further information about the role and the responsibilities is at the bottom of this job description.  

Recruitment Open Day!

Our friendly recruitment team will be in touch to invite you to our Recruitment Open Day. This will take place on Monday 11th December, 2023 at Stephenson College.

  
Working at Durham    
   
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:    
   
•    27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days.
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.   
•    Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.    
•    On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.    
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.    
•    The opportunity to take part in staff volunteering activities.   
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)    
•    If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues  from qualifications, to IT skills, courses and apprenticeships.   
•    Generous pension schemes.    


What you need to demonstrate when you apply

To be considered for this role, here are the skills/experience we’re looking for:

  • Good spoken and written communication skills.
  • Basic digital skills including the ability to use the internet and email.
  • Basic numeracy and literacy skills.
  • Experience of working in a team.
  • Experience of managing time to meet deadlines.
  • Ability to follow instructions, spoken or written, accurately.
  • Ability to follow health and safety guidelines
  •  A full UK Driving Licence is required for roles in some of our Colleges.
  • How to Apply     
        
    We prefer to receive applications online.  When you apply you need to submit a CV and/or a statement that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form.   
       
    We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.    
       
    Who to contact for more information   
        
    If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, our friendly Recruitment Team would be happy to speak to you. Email: [email protected] and telephone: 0191 334 9300.


    Typical Role Requirements   

    • Use a range of equipment, tools, resources and digital devices to complete basic maintenance/minor DIY, Portering or security duties, where necessary.
    • Learn and apply strict guidelines and risk assessments to ensure safe, secure practice when working in different environments.
    • Follow and apply strict procedures and guidelines to ensure compliance with regulations for all activities.
    • Apply escalation procedures to highlight interventions required by more experienced team members.
    • Assist team members and contractors to set-up, and dismantle specialist equipment, tools and resources, under supervision.
    • Clean and maintain specialist equipment, tools and resources, under supervision.
    • Assist team members to collect, carry and transport equipment and resources.
    • Carry out a range of tasks that require a more than standard level of physical, manual and sensory dexterity, following training, for short periods of time.
    • Wear and use protective equipment and clothing to carry out tasks on a day-to-day basis.
    • Adhere to general health, safety and security procedures for General Services, as identified in risk assessments, method statements, guidelines, etc.
    • Any other reasonable duties.

    Specific role requirements

    • Primarily fixed college position with indicative roster, location and roster subject to change to meet business demands in line with rostering principals.
    • Flexible portering roles work across a small number of colleges providing cover. Shifts subject to change with 48 hours’ notice.
    • Will be required to work evenings and weekends, as business demands.
    • The role will require an element of physical manual handling, which can include lifting and transporting tools, equipment and deliveries.

    Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate.

    Service Delivery
    •    Provide an excellent service to our students, your colleagues and anyone else you come across as part of your role by carrying out your tasks using the relevant procedures (which we will provide training for).
    •    Look after yourself and others by following health and safety regulations including correctly wearing any protective clothing or equipment provided e.g. safety shoes, being aware of any hazards and risks and reporting any incidents.
    •    Carry out some tasks that may require specialist skills and may be physically demanding.
    •    Clean and look after specialist equipment and tools when necessary.
     
    Teamwork
    •    Help and cooperate with the rest of your team.
    •    Help your colleagues when required with other key activities undertaken within your service.
    •    Help to move, set-up and dismantle any equipment or tools.
    •    Learn new skills and practices from more experienced colleagues.
    •    Bring any problems to the attention of more senior colleagues.
     
    Communication/Personal 
    •    Show a commitment to equality, diversity and inclusion and the University’s values.
    •    Respond to routine requests for information.
    •    Use digital devices and apps (such as email) to communicate with students, your colleagues and anyone else you come across as part of your role.

    •    Any other reasonable duties.

     Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University  which provides information on the collation, storing and use of data.    
     

    When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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