Senior Officer, PMER and Quality Assurance  - Tenders Global

Senior Officer, PMER and Quality Assurance 

  • Contract
  • Anywhere
  • Posted 4 weeks ago

FHI 360

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

The IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. The IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

Programme Background:

Developed thanks to a partnership between IFRC, National Red Cross Societies in the EU, and National Societies in the country of humanitarian action, Pilot Programmatic Partnership (PPP) aims to accelerate local response to communities in need while increasing the impact and quality of the reach. PPP ECHO’s Action will contribute to DG ECHO’s objectives as well as IFRC’s Strategy 2030 and Agenda for Renewal.

To respond to increasing humanitarian and health crises, the Action’s systematic approach will cover a broad range of hazards and sectors with a focus on disaster risk management and epidemic and pandemic preparedness and response. Particular attention will be paid to assisting and protecting people on the move and their vulnerabilities.



Job Purpose

Reporting to the Regional Head, PMER and Quality Assurance, this position will lead Performance Management systems, protocols and tools for the ECHO PPP in the Americas supporting all Americas National Societies and partner National Societies (EUNS) implementing the program. The position will lead all processes of gathering, validating, and analysing performance information to inform decision-making and drive performance and quality-driven culture. The job holder will act as IFRC’s focal point for the PPP in the Americas Region in coordination with the lead ECHO PMER based in Geneva and Americas Country Cluster Delegations’, Finance focal persons as well as coordinating relationships with ECHO PPP Grant Manager in Panama, Host National Societies, and relevant Partner National Society EUNSs. Additionally, the position will lead the capacity development for PMER and QA team to be able to use data efficiently.



Job Duties and Responsibilities

Performance Management:

  • Provide technical guidance and oversight to IFRC personnel in implementing PMER and QA for ECHO PPP and other programs as needed
  • Set up performance monitoring and management systems at Country, Delegation and Regional levels.
  • Develop programmatic/department-specific performance indicators, scorecards and dashboards and work with relevant colleagues to identify methods to collect and analyse such indicators.
  • Develop and maintain a process for gathering, validating, and analysing performance information relating to ECHO PPP, regional KPIs and other programs and operations.
  • Identify performance gaps and escalate with the relevant teams with clarification of the implications of the gaps.
  • Monitor grant compliance to identify potential risks (e.g. non-compliance/low implementation) and suggest mitigating measures.
  • Lead routine data quality assessments and monitoring visits to ensure program adherence to IFRC PMER standards and tools.
  • Contribute to the development of policies, procedures, protocols and best practices for performance management
  • Lead on developing performance and quality-driven culture through effective leadership, a clear illustration of evidence, producing high-quality reports dashboards and performance briefs.



  • Drive the required analysis and related process for making recommendations for new or improving performance opportunities.
  • Provide detailed performance progress and analysis for programs and operations at an established frequency.
  • Provide informative and relevant analysis to enable senior managers to have a detailed understanding of the effectiveness of programs, potential risks and potential lines of inquiry that require further review.
  • Oversee the development and maintenance of protocols, and guidelines around data-related processes, including survey design, data flow, data collection, data storage, data management, data sharing and analysis.
  • Support the regional office, delegation and National Society to develop dashboards to inform decision making
  • Support National Societies to develop and improve e-data collection, analysis and use of derived analysis.

Capacity Development

  • Identifying PMER, data and related training needs for IFRC and National Society staff and ensuring they are trained to conduct their responsibilities effectively and efficiently
  • Develop training package(s) in e-data, data management, analysis, visualization, and its use
  • Play a leading role in coaching and developing PMER and QA team skills in using data



  • Support in reviewing internal and external reports and ensure they meet the audience expectation and IFRC standards.
  • Provide technical support in annual planning to ensure countries have annual plans aligned to IFRC Strategy 2030, Agenda for renewal and regional plans.


Job Duties and Responsibilities (continued)

Duties applicable to all staff

1. Actively work towards the achievement of the Federation Secretariat’s goals

2. Abide by and work in accordance with the Red Cross and Red Crescent principles

3. Perform any other work-related duties and responsibilities that may be assigned by the line manager




  • University degree, or equivalent, in relevant disciplines (Monitoring and Evaluation, Mathematics, Statistics, Economics, or relevant quantitative fields).
  • Relevant professional training or relevant experience in monitoring, performance-based management, planning or evaluation.


  • Post-graduate qualification in performance management, Data Analytics or Monitoring and Evaluation





  • At least 5 years of working experience in the relevant profession, and 3+ years in conducting analysis and visualization.
  • Proven experience in conducting data analysis using tools such as Excel, Stata, R, SPSS etc), visualization (using Power-BI, Tableau, Excel, etc) and Mapping (using ArcGIS or QGIS).
  • Demonstrated ability to manage, track and report on program and organizational performance data.
  • Ability to analyse data and create clear, compelling visuals, dashboard and reports.
  • Program management experience or exposure preferred.
  • Management and supervisory experience in a multicultural environment.


  • At least 3 years working experience in the humanitarian or development sector.
  • Experience in coordinating with the authorities and other humanitarian/development actors.


Knowledge, Skills and Languages


  • Ability to create clear, compelling visuals and reports.
  • Self-supporting in computers (Email, Internet, spreadsheets, word-processing, etc.)
  • Demonstrated capacity for analytical and strategic thinking
  • Demonstrated track record in innovating, contributing to a learning culture, sharing knowledge and promoting new approaches to engaging partners
  • Good understanding/practice of planning, monitoring, evaluation and reporting issues
  • High degree of discretion, tact and sensitivity in dealing with internal and external clients and stakeholders at all levels
  • Ability to work within and lead multi-cultural, multilingual, and multidisciplinary teams



• Fluently spoken and written English and Spanish



Competencies, Values and Comments

VALUES: Respect for diversity; Integrity; Professionalism; Accountability

CORE COMPETENCIES: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust

MANAGERIAL COMPETENCIES: Managing Staff Performance; Managing Staff Development; Strategic Orientation

FUNCTIONAL COMPETENCIES: Strategic Orientation; Leadership; Empowering Others


Important Note:

• Please note that the selected candidate will be hired through a national contract; therefore, only nationals of the country or foreigners holding a valid work permit will be considered.

• The incumbent is responsible to abide by Federation policies, procedures, plans, and applicable national laws.

• The closing date is midnight Geneva time

• Only those candidates shortlisted for interviews will be notified


This is a local staff position that can be based in any of the IFRC Americas duty stations: Buenos Aires (Argentina), San José (Costa Rica), Santo Domingo (Dominican Republic), Guatemala City (Guatemala), Tegucigalpa (Honduras), Kingston (Jamaica), Managua (Nicaragua), Panama City (Panama), Lima (Peru), or Port of Spain (Trinidad and Tobago). Candidates must be able to provide proof of their eligibility to work in those countries during the application phase.

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