Senior Resettlement Assistant - Tenders Global

Senior Resettlement Assistant

United Nations Entity for Gender Equality and the Empowerment of Women (UN WOMEN)


Terms of Reference

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of full vaccination, independently of contract type and duration, unless the candidate is based in a location with documented lack of access to COVID-19 vaccines.

People interested in applying for this position must be national from El Salvador or must hold a valid work permit in El Salvador at the time of application, recruitment and hire.

Only shortlisted candidates will be notified and may be required to sit for a test and will undertake a competency-based interview.

The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

UNHCR is committed to diversity and job inclusion, therefore, all people are encouraged to apply for this vacancy regardless of religion, age, sex, ethnicity, disability, gender identity or expression, or sexual orientation.

A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at:
1. General Background

The United Nations High Commissioner for Refugees (UNHCR) is the agency of the United Nations System with the mandate to provide international protection and seek durable solutions that respond to the needs of the refugee population, asylum seekers, internally displaced people and other people UNHCR care for.

El Salvador has a population of 6.3 million people, with at least 20% of El Salvador’s population living abroad. The country’s economy is heavily reliable on remittances, which constitute around 26% of its GDP. According to the 2021 Multipurpose Household Survey released in 2022, 24.6% of El Salvador’s population lives below the poverty line, out of which 7.8% are extremely poor.

Between 2006 and 2016, 1.1% of families in El Salvador were forcibly displaced raising the estimated number of internally displaced people to 71,500. According to the profiling exercise published in 2018 by the Ministry of Justice and Public Security, most displaced people are socio-economically vulnerable young families.

El Salvador is committed to identifying and addressing protection and solutions for refugees, internally displaced people, returnees with protection needs, and stateless individuals. El Salvador is party to the 1951 Convention Relating to the Status of Refugees and its 1967 Protocol, and to the 1954 Convention Relating to the Status of Stateless Persons. In 2020, El Salvador approved the Special Law for the Care and Integral Protection of Victims of Violence in Conditions of Forced Displacement.

Since July 2019, El Salvador is actively engaged in the Comprehensive Regional Protection and Solutions Framework (MIRPS in Spanish), a regional application of the Global Compact on Refugees. Growing mixed population flows across the countries in the north of Central America is a priority to be addressed in the regional agenda. The increasingly complex human mobility context demands additional efforts for coordinating protection-oriented responses.
UNHCR is active in the implementation, coordination, and monitoring of the 2022-2026 United Nations Sustainable Development Cooperation Framework (UNSDCF), which prioritizes responses to the needs of internally displaced people and refugees. UNHCR is an active member of the Humanitarian Country Team. UNHCR leads the Protection Sector and co-leads the CCCM and Shelter sectors.

UNHCR seeks to meaningfully engage, empower, inform, and seek the views of people in decisions that affect their lives, as drivers for greater equality and social cohesion. UNHCR is currently present in over 40 communities and 17 Municipalities nationwide.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

2. Purpose and Scope of Assignment

The Senior Resettlement Assistant position will be located in San Salvador, El Salvador. Under supervision, the incumbent’s primary role is to assist the supervisor in effective resettlement delivery of a given UNHCR Office in accordance with the UNHCR Resettlement Handbook, UNHCR Manual and relevant policy papers and publications. The incumbent provides important clerical and administrative support to resettlement operations and may as required take part in assessing cases for resettlement and conducting interviews. S/he maintains frequent contacts with the supervisor, relevant colleagues within the same Office or Offices under purview to exchange information and discuss issues on resettlement cases. Some contacts and communication at a working level are required with Embassy / Immigration Officials of resettlement countries, IOM as well as with other operating partners regarding resettlement issues.

3. Monitoring and Progress Controls
– Carry out preliminary interviews and initial assessments to process refugees for resettlement following established procedures.
– Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
– Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support.
– Provide persons of concern (PoC) with up-to-date and accurate information on UNHCR’s resettlement policies and procedures.
– Provide counselling to PoC.
– Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases.
– Provide administrative support for resettlement-related training activities, including organization of resettlement workshops and meetings as required.
– Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
– Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS.
– Assist in mitigating resettlement fraud by reporting suspected fraud.
– Recommend eligible cases for resettlement consideration.
– Perform other related duties as required.

4. Qualifications and Experience
a. Education
Diploma or certificate/license in International Law, International Relations or related field.

b. Work Experience
– Minimum 1 year of previous work experience relevant to the function with Bachelors, equivalent or Higher.
– Minimum 2 years of previous work experience relevant to the function with a High School Diploma.

Relevant Job Experience
Not Specified.

Good knowledge of resettlement issues and UNHCR resettlement policies and operational applications. Completion of UNHCR specific learning/training activities (e.g., PLP and RSD/Resettlement Learning Programme, resettlement anti-fraud workshop).

c. Key Competencies
Language Requirements: Fluency in Spanish and working knowledge of English.

Functional Skills
– CM-Cross-cultural communication
– PR-Resettlement/Repatriation/Voluntary Repatriation
– UN-UNHCR Operations, mandate, principles and policies
– PR-Resettlement Anti-Fraud Policy and Procedures

Core Competencies
– Accountability
– Communication
– Organizational Awareness
– Teamwork & Collaboration
– Commitment to Continuous Learning
– Client & Result Orientation

Cross-Functional Competencies
– Analytical Thinking
– Technological Awareness
– Planning and Organizing 

Standard Job Description

Required Languages


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Other information

This position doesn’t require a functional clearance

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