Service Desk Technician - Tenders Global

Service Desk Technician

University of Alaska

Growth in this role includes developing expertise across the portfolio of technology services OIT offers, including Canvas, Blackboard, and Google Suite. You will use that knowledge to assist customers on the phone, over chat, in person, through emails, and via the service request platform.

Effective communication and people skills come into play as you work in diverse teams focused on identifying and improving technology solutions. As your knowledge and expertise grow, you will participate in project teams and collaborations across the UA system.

Inclusion and diversity are core values at UA. We are interested in candidates with demonstrated experience engaging in an inclusive environment who are passionate about helping people from diverse backgrounds be successful.

If this sounds like you, please include a one-page cover letter describing how your background and qualifications are a fit for this position in addition to your résumé and online application.

Knowledge, Skills, Abilities:
Have strong interpersonal skills and an advanced understanding of how a computer and its accessories work. Be able to diagnose and repair computing problems over the phone, via email and chat, and in-person in a professional and courteous manner. Communicate effectively highly technical information and ideas to non-technical person. Use hand tools and lift or move 50 pounds. Experience in installing, configuring, using and problem solving computer applications.

Must be capable of working across functional boundaries.

Able to adopt and work within OIT processes informed by ITSM best practices frameworks.
Must work within OIT’s culture of accountability, fully embracing cultural beliefs and working within those to achieve aligned results

Required: Alaska Drivers License. Acute thoroughness and attention to detail. Excellent interpersonal skills.

Preferred: Major industry standard certificates(s) such as CompTIA A+. Have a deep understanding of consumer-grade software, hardware, peripherals, operating systems and network software. Be familiar with University of Alaska Fairbanks computing resources and environment.

Typical Experience:
Ability to work with customers in stressful, time-sensitive environments. Ability to closely follow established security policies. Demonstrated experience providing excellent customer service
Required Education or Training:

Experience working in Information Technology and Customer Service positions is preferred. Alternatively, a two-year degree in Information Technology Systems or related field of study.

Salary Information:

This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package . New hires will be placed on the UA staff salary schedule , Grade 78, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

The review process for applications will begin immediately. To ensure full consideration, please apply by January 12, 2023. This position is open until filled.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

UAF COVID Requirements:

At this time, all UAF employees are strongly encouraged to vaccinate themselves against the COVID-19 virus. While the federal government is not actively enforcing its COVID-19 vaccine mandates, including its mandate requiring vaccination of federal contractor employees, UAF remains contractually obligated as a federal contractor to comply with those requirements should federal enforcement efforts recommence. As a result, UAF may adjust its vaccination requirements for UAF employees at any time in the future, as needed, in order to comply with its contractual obligations.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Sacques Rainer, Office of Information Technology, HR Coordinator, at [email protected] or (907) 474-1994.

Advertised:06 Jan 2023 Alaskan Standard Time
Applications close:Open until filled

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