Service Facilitator - Tenders Global

Service Facilitator

Macquarie University


• Salary Package: $80,753 to $91,815 (HEW Level 5), plus 17% employer’s superannuation and annual leave loading
• Appointment Type: Continuing, Full-time
• Location: Macquarie University, Wallumattagal campus, North Ryde


Reporting to the Building Maintenance Lead, the Service Facilitator will provide advice and facilitate the required facilities management services, including the coordination and supervision of work undertaken by external trades and suppliers.

Key accountabilities include:

  • Consult with key stakeholders in faculties and offices to identify and evaluate building maintenance needs and requirements and ensure required access for external contractors and suppliers;

  • Liaise with, brief, agree service delivery standards, supervise, and sign off on building maintenance work performed by external contractors and suppliers;

  • Maintain accurate building equipment inventories, service records, and equipment histories for installed building plant and equipment;

  • Ensure that all requests for services are entered into the system and that all reports and work orders are distributed, so that appropriate action can be taken in a timely manner;

  • Triage all service issues and problems that flow from the distribution of work orders and, where appropriate, escalate or provide advice to Property staff in relation to the urgency and prioritisation of work;

  • Support a safe building environment in accordance with all statutory and legislative requirements;

  • Identify and raise potential areas of risk relating to building maintenance;

  • Build and maintain relationships with key internal stakeholders, external suppliers and contractors;

  • Comply with relevant EEO and WHS regulations;

  • Perform any other duties as required and appropriate for this classification.


You will have a relevant qualification with licenced trade-based skills or a thorough understanding of buildings and legal requirements of trade works, and experience working in business, administration, or related discipline. Your experience working in customer service-based roles, has equipped you with strong interpersonal and stakeholder management skills and enjoy working collaboratively within a team environment.


Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

The Property team are responsible for Macquarie University owned and leased assets. The team consists of three main areas, including Strategy and Planning, Project Management and Client and Facility Services. Together we plan, design, deliver and maintain the infrastructure to meet our client’s needs for all University infrastructure.

Macquarie University is ranked amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.


To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

  • Relevant qualification and experience working in business, administration, or related discipline.

  • Experience working in administration, office management and/ or customer services-based roles, preferably within a construction project management environment or similar.

  • Licenced trade-based skills or extensive experience working with trades.

  • Report writing experience, including collating and consolidating data and information from multiple sources to prepare a range of reports.

  • Proven experience and ability to build and maintain relationships with a wide range of stakeholders.

  • Experience reviewing, developing and implementing administrative process improvements.

  • Proficient in Microsoft Office including Work, Excel and PowerPoint, Databases and Finance Administration systems.

* This position requires a criminal history check.

Position Enquiries: Luke Marangon, Building Maintenance Lead at [email protected]

General Enquiries: Emma Todd, HR Consultant at [email protected]

Applications Close: Thursday, 23 November 2023 at 11:59pm (AEDT)

If you’re already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you’ll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:

23/11/2023 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub .  

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