The University of Central Lancashire wishes to recruit a Student Support Officer to join the Student Support team, who provide a gateway into Student Services by offering a single point of contact for all Student related queries throughout a student’s journey.
The successful candidate will focus on supporting students to make the very best of their time at the University by provide a high level, effective customer support service, covering in-person queries, as well as those received via email, over the phone and through online contact forms In Student Support, our job is to take ownership of student queries, providing timely solutions and consistent advice, giving our students the opportunity to focus on their studies and make positive memories that will last a lifetime. Their questions matter and the Student Support are here to provide advice, support, and guidance throughout their journey with us. No issue is too big, and no question is too small. We’re dedicated to providing our students with the access to the guidance they need to make the most out of their time at the University. We aim to answer every query at Student Support, but if it’s something that requires more specialist help, we’ll call on the most suitable person or team in the University with the right expertise.
The post holder will also be required to work alongside other Student Support Officer’s specialising in an area of support i.e. International, Finance or Wellbeing student support. Duties will include engaging with our customers and applying listening and questioning skills to identify their needs and requirements. Working independently to resolve and understand the more complex queries, in areas such as wellbeing and student finance. You will be required to log information in a clear and accurate manner referring higher level queries to our specialist support team.
Joining our friendly and welcoming team, we are looking for someone who can demonstrate excellent customer service skills along with outstanding verbal and written communication skills. A proven ability to analyse and solve customer support queries is essential along with being able to effectively plan, prioritise and organise your own workload. Holding A Levels or equivalent post-secondary qualifications, or relevant industry experience and Maths and English to GCSE level or equivalent, you will have a positive approach with eagerness to learn and adaptability to work effectively as part of a team.
The successful candidate will be required to work on a rota basis covering 5 out of every 7 days which will include approximately 12 weekend days in a year and a minimum of one evening per week until 9pm during term time.
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.
School/Service: Student Services
Contract Type: Fixed term contract for 12 months or upon the return of the substantive postholder, whichever is sooner
Interview Date: To be confirmed
Job Description / Person Specification
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