Telemedicine Specialist Associate

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Type of Position:
Professional Staff – Project/Program Administration

Job Type:
Regular

Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

UAMS is an Affirmative Action and Equal Opportunity Employer  of individuals with disabilities and protected veterans and is committed to excellence.  If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .

Department:
COM tendersglobal.net IDHI Video Conferencing

Department’s Website:

Summary of Job Duties:
The Telemedicine Specialist Associate is responsible for supporting and monitoring technologies provided by the UAMS IDHI. Environments include but are not limited to: Networking equipment/software from Brocade, HP, Juniper, Cisco, Meraki, and others. Video and Collaboration infrastructure from Cisco, Polycom, Acano, PexIP, Zoom, and more. Telemedicine Peripheral devices, such as USB and Wireless exam cameras, specialty scopes and optics, live streaming stethoscopes. RPM (remote patient monitoring) devices and software from many different manufactures. Responsible for working with all areas of UAMS IT, UAMS IDHI, and all UAMS e-Link member sites to ensure maximum service uptime. Keeps up-to-date on emerging technologies that would benefit the UAMS IDHI Programs and compliment UAMS’ mission/goals. This position participates in a group, 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Qualifications:

Minimum Qualifications

• High School, GED or formal educational equivalent

• Four (4) years of IT experience with one (1) year of experience in Video Conferencing equipment support (Polycom, Cisco, Acano, PEXIP, RadVision, etc.)

Responsibilities:

• Support of video equipment and peripherals including but not limited to computers, general exam cameras, stethoscopes, and wireless microphones.

• Ensure timely update of video conferencing hardware and software to new Service packs, patches, etc.

• Monitoring of Statewide telehealth network, and critical equipment relying on the operation of the network.

• Monitoring performance of production systems.  Ensure automated monitoring of production systems when possible.

• Installation and/or activation of video conferencing equipment.

• Tier I and II phone support of video and network equipment, including peripherals of UAMS and partner programs.

• On Site support of video and network equipment, including peripherals of UAMS and partner programs. 

• Written and verbal communication with UAMS departments, venders and partners concerning project status, system maintenance and/or downtime.

• Testing of new software updates after vender approval of known issues. 

• Aid in evaluation, testing and implementation of Microsoft Lync and new WebRTC based video solutions with integration of existing solutions.

• Ensure timely scheduling of video conferences on the conference bridge ensuring that conferences are scheduled to not conflict with another scheduled conference

• Assist with resolution of user defined problems with production systems and/or production equipment

• Support of Arkansas eLink members (450+ and growing) that wish to utilize video conferencing.

• Support of UAMS’ and partner programs that wish to utilize video conferencing

• Receptive to mentorship and guidance from others.

• Works to ensure overall team and IT success, by collaborating and owning all aspects of IT deliverables.

• Achieves and maintains appropriate certifications related to assigned application and/or role.

• Shows attention to detail and ability to adequately respond to urgent organizational needs.

• Identifies and capitalizes on opportunities and resources to learn and enhance professional competency.

• Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice.

• Works to reduce duplication of effort within department and across organization.

• Actively participates in process and quality improvement.

• Is punctual to and attentive during meetings and offers relevant expertise and input as needed.

• Provides proper handoffs of information as necessary using communication skills and tools.

• Stays current regarding industry and regulatory requirements and changes, specifically those with potential system impacts or requirements for change.

• Other duties as assigned.

Additional Information:

Employee must complete the following UAMS training, certification, and/or course material over their first two (2) years in this position unless courses are not offer by UAMS during this period: Diversity Training, and Customer Service as available.

Employee must complete the following Vendor/Manufacturer training and/or course material will need to be completed over the first two (2) years in this position unless courses are not offered by UAMS and/or vendor/manufacturer during this period: Helpdesk Essentials, CompTIA A+, CompTIA Network, Cisco CCID, Cisco CIVND, and Cisco Meeting App.

Employee must complete the following Vendor/Manufacturer Certifications will need to be completed over the first three (3) years in this position unless certifications are not offered by UAMS and/or vendor/manufacturer during this period: Cisco CCNA Collaboration

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Cover Letter/Letter of Application, Curriculum Vitae, Letters of Recommendation, License or Certificate (see special instructions for submission instructions), Proof of Veteran Status, Unofficial/Official Transcript(s)

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [email protected]  for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Talking

Frequent Physical Activity:
Lifting, Standing, Walking

Occasional Physical Activity:
Crouching

Benefits Eligible:
Yes