Main Purpose of Job:

Roles and Responsibilities:

• Deal with general enquiries from customers (in person, over the telephone or by e-mail).
• Purchase, control and organization of stationery.
• Requisition of purchase orders.
• Receipt of invoices and initiation of payment process on the system.
• Update telephone lists.
• Update emergency contacts list.
• Update Crisis tree.
• Distribution of mail.
• Other admin tasks according to the team needs.
• Operate the Consulate switchboard, alarm systems, public announcement system
• Deal with general enquiries from the public either in person, on the telephone or by e-mail (following,
• When applicable, Consular and UKBA callers guidance)
• Deal with official visitors at reception
• Organize, lock and secure Reception areas
• Support Corporate Services Team with general administrative duties (e.g. partnership guide, FCDO returns, etc.).
  Support Consular Team by orienting visitors (specially British Nationals) seeking information
• Mailing and invoice sift.
• Support internal and external clients with travel, accommodation and transport information and procedures (e.g. hotel and taxi booking).
• Update the organogram
• Translate documents

• At least 1 year experience in administrative role;
• Excellent communication skills, both written and oral, in English and Portuguese;
• Excellent engagement and customer service skills
• Able to multitask and prioritize.
• Strong team-working skills