Student HQ Administrator

• StudentHQ Administrator role within Swinburne University
• Full time, fixed-term (until Dec 2024) position at our Croydon, Hawthorn or Wantirna campus
• HEW Level 4 + 17% superannuation and benefits

About the Role 
Are you passionate about providing exceptional customer service and assisting students in their academic journey? Join our StudentHQ team at Swinburne University as a Student HQ Administrator! In this role, you will be the main point of contact for all student enquiries, handling a wide range of tasks from cashiering to student lifecycle assistance. Your dedication to detail and outstanding customer service will be crucial in ensuring a positive experience for our students and staff.

In this role, you will be responsible for handling day-to-day general student and stakeholder enquiries, either face-to-face, or via phone, live chat, and email. Acting in a key operational position within the StudentHQ team, you will provide support and guidance to the administrators of the department, working closely with their Team Leader, ensuring a student centric approach to providing customer service. 

If you are ready to make a difference and work in a dynamic environment, apply now to be a part of our team!

About You  
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated commitment to providing outstanding customer service.
• General knowledge and experience of tertiary sector operating procedures.
• Demonstrated ability to work independently and collaboratively as part of a team. 
• Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
• Sound knowledge of a range of computer software applications and experience in the maintenance of electronic data and manual records systems. 

Qualifications

• Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology 

Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

For further information about this role please contact Kevin Schoenknecht (StudentHQ Team Leader) – [email protected].

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected]. 

Applications Close:  Friday 22nd March 2024, at 11pm. 

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

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