Product Owner, ServiceNow

BENEFITS: 

Up to 21% pension + 31 days holiday + bank holidays + relocation package

THE ROLE: 

Product Owner – ServiceNow

IT SERVICES:

IT Services (ITS) forms a key part of the new Infrastructure Services Directorate, which comprises both the University Estates & Facilities Directorate and ITS themselves.  

The Estates & Facilities Directorate supports and maintains the physical fabric and grounds of the University whilst the primary focus of ITS is to support, improve and transform the way IT is utilised across the University of Hull.   The combination of these two services within the wider Infrastructure Services is intended to ensure that digital technologies and digitalisation become ubiquitous across the institution; part of the same fabric and environment providing a seamless digital experience across our whole estate. 

ITS is currently organised into four functional groups:   

• IT Operations 

• Technology Services 

• Cyber Security 

• IT Projects

Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university.  This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university.  Examples include: the University’s Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and a new ERP. 

DUTIES AND RESPONSIBILITIES:

The post holder is responsible for ensuring that the platform continues to add value to the university through the iterative and continuous evolution and shaping of systems (and associated processes).  Requiring very strong stakeholder management experience, the role is the leader of a cross-functional and multi-disciplinary team of technology and business experts, as well as representing the technology across the wider university.  

The post holder will be responsible to the Director of Technology for the overall management of the team and should come with a track record in systems management and enhancement, in a digital-services setting, preferably with a strong understanding of Public Sector organisations, ideally Higher Education.

Responsible for implementing consistent practices and processes across the team, the post holder should have a deep understanding of customer (both student and colleague) motivations and expectations to ensure excellence in service and delivery of capability, while being conscious of the future strategic development of the technology towards university goals.

At least initially, the role will have line management responsibilities for the developers and business analysts within the Product Team.  This will be subject to review in the future as the wider notion of Product Ownership expands and the incoming Product Teams are hired and develop.  

 FOR MORE INFO: 

Please see the attached Product owner ServiceNow job description for a full competency criteria.

For an informal discussion the Product Owner ServiceNow role, please contact Edward Stabler, Talent Acquisition, at [email protected]

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At Hull we are committed to equality of opportunity, diversity and inclusion at every level, because we believe a diverse workforce brings broader expertise, improved innovation and greater success for all. 

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