Digital Experience Manager

Join Our Team at Georgia Southern!
Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate’s, bachelor’s, master’s and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!
Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Location
 

Statesboro Campus – Statesboro, GA

Department Information
 

Office of Human Resources

Job Summary
 

The Digital Experience Manager will play a crucial role in enhancing the user experience and knowledge dissemination by leveraging technology and gathering feedback from students, faculty, and staff.  This role will contribute to the effective use of digital assistant technology by enhancing the experience of students, faculty, and staff by ensuring the systems are responsive, accurate, and user-friendly.

Responsibilities
 

• Engage with students, faculty, and staff to collect feedback on their interactions with digital engagement systems
• Encourage open communication and actively seek suggestions for improvement
• Analyze user feedback and data generated by digital engagement interactions to identify common issues, areas for improvement, and opportunities for enhanced knowledge sharing
• Collaborate with the technology team to refine digital engagement systems based on user feedback
• Develop and implement strategies to train these systems for more accurate and helpful responses  
• Provide guidance and training to users on how to maximize the benefits of digital engagement systems, ensuring they can use them effectively for their specific needs
• Work closely with content creators to ensure that the information made available through digital engagements is accurate, up to date, and relevant to the needs of user
• Monitor the performance of digital engagement systems and identify opportunities for further enhancement 
• Implement best practices to increase the system’s effectiveness
• Maintain detailed records of feedback, system adjustments, and user interactions
• Prepare regular reports summarizing performance and improvements 
• Oversee the content of the department’s website, ensuring it reflects the brand identity and provides an intuitive and enjoyable user experience
• Oversee and lead the HR Service Center employees to ensure efficient and effective resolution of technical issues and customer inquiries, maintaining high standards of service quality and adherence to Georgia Southern policies and procedures

Required Qualifications
 

Educational Requirements

• Bachelor’s Degree

Required Experience

• Three (3) or more years of related work experience

Preferred Qualifications
 

Preferred Experience

• Two (2) or more  years of experience with AI/technology integration with customer engagement

Proposed Salary
 

 $44,400 – $56,600

This is an exempt position paid on a monthly basis.

Required Documents to Attach
 

• Resume
• Cover Letter
• Two (2) Professional References 

Knowledge, Skills, & Abilities
 

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date
 

March 22, 2024

Application review may begin on March 15, 2024.

Contact Information
 

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at [email protected] .

For technical support, please call the Shared Services Center at (877) 251-2644 or [email protected] .

Conditions of Employment
 

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Legally authorized to work in the United States for the duration of employment without assistance from the University.
Must be able to perform duties and responsibilities with or without reasonable accommodation.
Georgia Southern University is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity
 

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information
 

• Must be able to perform duties and responsibilities with or without reasonable accommodation
• Work generally performed in office environment
• Workweek may occasionally extend beyond 40 hours
• Occasional travel required

Background Check
 

• Standard + Education