Ecolab
Job title:
IT Operations Analyst
Company
Ecolab
Job description
Ecolab has an opportunity within Enterprise Technology Solutions (IT) for an Operations Analyst to join our Client Services Team.Client Services is a Tier 2 team that are considered the face of ETS support for our user base. The role involves both remote and face-to-face interactions and offers opportunities to provide support and develop working relationships across Europe. The role will be based in the UK Headquarters in Northwich.Key responsibilities:Providing IT support to end users based across Market North regions of the UK, Republic of Ireland, Netherlands, Nordics and Switzerland.Liaise with partners and vendors on IT related user support.Perform incident and problem analysis to resolve or escalate incidents and requests.Perform implementation support.Attend end-user meetings as requested.Work with ETS global support teams to act as a local ‘hands and eyes’ resource as required to ensure regional infrastructure is maintained at a high service availability level.Creation and upkeep of Knowledge Base articles.Creation of training materials for end users at all IT knowledge levelsCandidates must have:Degree and or relevant qualification in technical field and at least 3 years of IT experience including 2 years in a technical customer support role.Full driving license as travel to provide onsite support to various UK sites required.A valid passport as the opportunity to travel within the European region is part of the role.Customer service focused skills. The role will require working with end users at all levels of Ecolab with various levels of IT knowledge and directly supporting top-level management and global senior executives remotely and in person.Solid familiarity with:Microsoft O365.Microsoft Windows 10 & 11 OS and applications support.Apple macOS and applications support.Mobile Phone (Android & iOS) and Mobile Device Management.Remotely supporting end users.ITIL processes and ticketing systems (ServiceNow).Microsoft Autopilot deployment, Entra and Intune.VPN, remote/wireless access connectivity configuration and maintenance.FollowMe printing (PrinterLogic, Ysoft\SafeQ)Working in office and production environmentsWell-developed skills in the following areas:Troubleshooting and problem analysis.Oral and written communications in English with an ability to explain processes and resolutions clearly.Presentation and training skills.Team oriented, a willingness to help other team members is vital.Dealing with people face to face.What’s in it for you?Investment in your training and development25 days holiday plus 8 days Bank Holiday 4% Flexible Benefits.A wide range of benefits (extended to families) or to be used as salary increasePension and 4 x annual salary Life Assurance benefitsOpportunity to purchase company sharesA long-term career within a business that recognises the talent to progress, inclusive of global opportunitiesWe welcome applications from people fleeing the situation in Ukraine. If you have the required skills and your status gives you eligibility to work in the country of this job, please apply, and select that you have the right to work, and will not require sponsorship.Our Commitment to Diversity and InclusionAt Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
Expected salary
Location
Northwich, Cheshire
Job date
Sat, 23 Mar 2024 03:26:06 GMT
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