Salesforce Administrator

The University of St. Thomas invites qualified candidates to apply for a Salesforce Administrator (CRM Administrator) position within Innovation Technology Services.

This role will have a hybrid schedule. While it will allow for remote work, the person hired will need to periodically work in-person on the St. Paul campus. 

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment.  The University is an Equal Employment Opportunity Employer (EEO).  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic.  We are committed to building a skilled team that represents a variety of backgrounds and perspectives. This commitment is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.  A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

• Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
• A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
• Medical, dental, and vision options
• Employer-paid disability, life, and AD&D benefits

JOB SUMMARY

The CRM Administrator is responsible for supporting, administering and implementing changes to the Enterprise Salesforce CRM (Customer Relationship Management) platform.  This position plays a business analysis, technical advisor, technical support, planning and operational role in customizing and administering Salesforce and related AppExchange components with the express purpose of delivering on the goals and objectives of stakeholders.

The possibilities for growth professional and personally are inevitable in this position thanks to our University Mission Statement and robust strategic plan! Your talents will be appreciated and nurtured through career planning, plus the Enterprise CRM team is passionate about fostering a culture of teamwork, learning and respect. 

ESSENTIAL FUNCTIONS

1.     CRM Operational

·  Customize, administer, and implement changes on Salesforce and related AppExchange components.

·  Assist with systems administration, including user access and permissions, configuration, and other administrative processes.

·  Create and manage custom objects, fields, formulas, validation rules, and flows in accordance with our enterprise governance process.

·  Log and track identified system problems through resolution and provide day-to-day support, training, and troubleshooting for Salesforce CRM support cases. 

·  In partnership with our Data, Analytics and CRM teams encourage opportunities for knowledge transfer and transparency through documentation, knowledge base articles, use of Data Catalog, Jira, and ticketing. Contribute to the university data catalog and expand metadata for university ecosystem.

·  Collaborate with Security Team to maintain, set, and teach CRM and data security policy as well as manage CRM storage, data lifecycle and back-up operations.

·  Design, document, build, test and deploy enhancements.

2.     Business Systems Analysis

·  Keep current with new Salesforce features and functionality and provide recommendations for process improvements.

·  Identify and mitigate risks in process, data, and technology.

·  Establish and maintain system KPI to evaluate the overall maturity, adoption, and health of our CRM ecosystem.

·  Analyze complex requirements and apply technical expertise and creative problem-solving techniques.

·  Participate in evaluation of requests, project planning, formulating objectives, and estimating tasks and scope.

3.    Testing: 

·  Develop documentation and training materials for user testing, functional testing, and end-to-end testing.

·  Assist with creating accurate and complete test plans, developing test cases and coordinating User Acceptance Testing.

·  Ensure testing issues are identified, tracked, reported, and resolved in a timely manner.

· Follow dev ops process for development, testing, and deployment between Salesforce environments.

4.    Administrative and Internal Procedures

·  Serve as a resource and backup for other members of the office, contribute to ongoing team initiatives, including rotating customer question/requests coverage.

·  Attend to administrative tasks such as attending department/team meetings, send and receive email, respond to voicemail, serve on departmental committees, etc. 

·  Performs other Duties as Assigned by Director of Enterprise CRM.

Minimum Qualifications

• A bachelor’s degree or certification from an accredited institution in information technology, or a related field. 
• Salesforce Administrator (ADM 201 or ADM 301) or equivalent knowledge/experience.
• Three years of professional experience in the administration, design, and/or implementation of Salesforce.com, including experience creating objects, fields and workflows, and customizing page layouts, fields, tabs and business processes.

While this role will allow for remote work, the person hired will need to periodically work in-person on the St. Paul campus and therefore will need to live within the greater Twin Cities area or surrounding, commutable areas. 

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/ . Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

Official job posting is available at www.stthomas.edu/jobs .

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