Dusseldorf
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View Vacancy – Pro Consul – Consulate General, Düsseldorf (DEU24.142)
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Foreign, Commonwealth and Development Office (Consular Roles)
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Consular
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About us and the role: The Consulate-General Dusseldorf is part of a worldwide network, representing British political, economic and consular interests overseas. We are seeking an independent, dynamic and detail-oriented Pro-Consul with prior experience in customer service, at the Consulate-General Dusseldorf. The jobholder will play a key role in providing modern and efficient consular assistance and services to British people living and visiting Germany. The successful applicant will be working as part of a Germany-wide consular team alongside colleagues based at the British Embassy Berlin and Consulate-General Munich, also supporting consular officers at other German speaking posts when needed. The jobholder will furthermore be expected to contribute to wider Consular objectives and the British Government’s Germany Network priorities and to support its positive working environment and actively participate in Learning and Development efforts. The Consular team in Germany is part of the wider Euro Asia Consular region that includes twenty-nine countries. The role will involve interaction with members of the public, local and UK authorities. It will also require building and maintaining relationships with external stakeholders and agencies and deliver targeted prevention campaigns to advise and inform the British public. You will also be asked to prepare for accidents and incidents as part of our crisis preparation work and respond where necessary. As well as being a fully engaged member of the DACH (Germany, Austria, and Switzerland) consular sub-region and wider Euro Asia Network the jobholder will support the delivery of the Foreign, Commonwealth & Development Office’s (FCDO’s) Consular Strategy. You will join a supportive, diverse team with a culture of continuous improvement and taking responsibility for personal learning and development. We value a diverse range of skills and backgrounds. Consular Assistance is a challenging and very rewarding job. Our work is constantly evolving providing us with exciting opportunities. We look forward to working with someone who would like to further shape the future with us. THE JOB HOLDER WILL:
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The ideal candidate will have:
- Excellent oral and written English and German (To at least a C1 level as per CEFR)
- Previous experience in a customer facing role and the ability to respond to a wide range of customer needs
- Proven ability to prioritise, effectively manage and execute multiple tasks
- Excellent communication skills; both written and oral, including the ability to communicate at all levels
- Good interpersonal and team working skills
- Adaptability and a positive mindset towards change
- Self-motivated and able to work effectively and proactively without close supervision
- Flexibility, resilience, patience and the ability to confidently deal with difficult situations, including out of hours and in an emergency or crisis
- Ability to display a high level of discretion and responsibility
- Excellent organisational and time management skills
- Proficient IT skills, in particularly Office 365 applications
- Relevant work experience (to include working with the public)
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Good to have:
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Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together
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22 April 2024
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Administrative Officer (AO)
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Fixed Term, Full-time, Temporary
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37.5
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6 months
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Europe, Eastern Europe & Central Asia
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Germany
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Dusseldorf
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British Consulate
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EUR
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4,177 gross per month (salary is non negotiable)
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15 May 2024
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This is a full-time fixed-term (temporary) position for a contract period of 6 months.
The successful candidate will be subject to professional background check and security clearance. The successful candidate must have pre-existing work authorisation in Germany in order to apply.
Staff recruited locally by the British Consulate are subject to Terms and Conditions of Service according to local German employment law.
Visa/work permit requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract.
Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
Our Learning & Development environment:
The British Consulate-General has a strong ethos of Learning & Development, including our Learning & Development Week. In addition, there will be many opportunities to attend mandatory training courses. This is in addition to the induction programme offered to all staff.
The successful applicant will be encouraged to be actively involved in the corporate life of the British Consulate, contributing to the wider objectives of the British Government’s Germany network and supporting the British Consulate’s positive working environment.
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Working hours: 37.5 hours gross per week. Consular assistance is provided from Monday to Friday in person during normal office hours (08:30-17:00). Due to the nature of our work we are obliged to operate all essential services even during unprecendeted circumstances. The Germany network operates a hybrid working policy but this might not always be possible with consular operations. Due to the unplanned nature of some consular work, a flexible approach to working hours and patterns is essential. |
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Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Consulate will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
* Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which corresponds to a person being able to understand with ease virtually everything heard or read; Being able to summarise information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; being able to express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.
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Germany
To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
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